Client Advisor- Madison Avenue

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Client Advisor

IWC | Madison Avenue 

Reports to: Boutique Manager

 

Role Overview

 

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

 

Responsibilities

 

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique. 
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

 

Qualifications

 

Education

3-5  years of experience in sales or hospitality

Applicants with background in Sales or Hospitality preferred

 

Technical Skills/Abilities

Fluent in English

Comfortable with Video chat softwares

 

Personal Skills

Strong Team player mindset

Excellent communicator with ability to develop strong networks

Curious and resourceful. Able to work independently on creating sales leads.

Result-oriented and driven

Strong selling skills    

Accountable and reliable

Able to handle large diversity of tasks in a timely manner, very organized and disciplined

High emotional intelligence and general education

Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior

Able to adapt approach individually to respective client

Open and outgoing personality

Demonstrate eagerness and enthusiasm to learn and grow

Creative, curious and versatile w