Head of Data Analytics and Insights

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Head of Data Analytics and Insights will be responsible for leveraging data-driven insights and market research to inform decision-making across the organization. Head of Insights and Data Analytics will lead a team of skilled analysts and subject matter experts, ensuring the development and execution of comprehensive consumer research and analytics strategies that drive business growth and enhance customer satisfaction. This role requires a strong blend of analytical expertise, strategic thinking, and leadership skills. Additionally, the proven ability to identify, develop and implement strategies to optimize operational efficiencies, streamline processes and programs and drive continuous improvement. This includes the development and implementation of a comprehensive data analysis roadmap in support of sales strategies to drive growth in bookings and revenue as well as address key business questions objectives and enables critical decision-making processes.

This is a senior leadership position, and as such, the candidate must possess strong commercial and operational acumen, coupled with leadership skills and payments industry knowledge to drive the best outcome for the business. This role reports to the Global Vice President of VAS Commercial Operations.

Responsibilities:

• Collaborate with senior leaders to define the insights and analytics vision, goals, and strategies that align with the company's objectives.
• Develop and implement a comprehensive data analytics and data science roadmap, ensuring it addresses key business questions and supports critical decision-making processes. 
• Oversee the design, execution, and analysis of qualitative and quantitative research initiatives, including requirements gathering, surveys, focus groups, market research, to gain deep insights into market centricities, adoption rates, and trends.
• Utilize advanced analytical techniques to interpret data, identify patterns, and extract actionable insights that inform sales and marketing strategies, product development, and customer experience enhancement initiatives.
• Lead efforts to monitor and analyze both internal and external trends of existing customers and greenfield addressable market inclusive of industry trends, competitor activities, and market dynamics to identify opportunities and threats, providing recommendations for business strategy adjustments.
• Stay up-to-date with emerging market research techniques, tools, and industry best practices, implementing innovative approaches to enhance the effectiveness and efficiency of market (client/customer) insights initiatives.
• Recruit, develop, and manage a high-performing team of insights and analytics professionals, fostering a culture of continuous learning, collaboration, and innovation.
• Partner closely with cross-functional teams, including Finance, Marketing, Product Development, Sales, and Operations, to ensure insights are effectively integrated into business strategies and decision-making processes.
• Present research findings and insights to key stakeholders, including executive leadership, effectively communicating complex concepts in a clear and compelling manner.
• Serve as a trusted advisor to senior leaders, providing guidance and strategic recommendations based on insights and market research findings.
• Leverage Agile, Lean Six Sigma and other relevant frameworks in the development and execution of insights and analysis initiatives.
• Develop initiatives in collaboration with key stakeholders at various levels of the organization to ensure buy-in and awareness of initiatives as well as to promote and foster transformational change.
• Monitor the effectiveness of implemented analysis that have been leveraged in sales acceleration and sales strategies improvement initiatives, progress, and outcomes.
• Partner with Visa Value Added Services (VAS) lines of business, as well as other VAS business partners to engage and organize subjec