Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst within PNC's Vendor Finance organization, you will be based in Horsham, PA.

The Quality Analyst plays a key role in our operations process, ensuring accuracy and compliance across all business verticals. This position conducts detailed quality reviews on documentation and system entries, covering approximately 15% of all booked deals, while delivering an exceptional customer service experience in a fast-paced, collaborative environment.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users in the organization, customers, or suppliers.
• Participates in supplier quality improvement initiatives; works with suppliers to develop and improve incoming quality levels.
• Conducts quality analysis; identifies systemic issues, facilitates effective root cause analysis and corrective actions.
• Provides conclusions and recommendations for issues and/or continuous improvement projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Change Management, Corporate Governance, Data Analytics, Process Efficiencies, Process Improvements, Risk Assessments

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Coaching Others, Customer Support Policies, Standards and Procedures, Data Gathering and Reporting, Effective Communications, Internal Controls, Managing Multiple Priorities, Quality Management

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Sa