Senior Manager, Solutions Engineering, Mid-Market

Overview

Working at Atlassian

Atlassians can choose where they work—whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually as part of being a distributed-first company.

Atlassian is looking for a leader over the Solutions Engineering (SE) team within the Mid-Market segment across North America.  This leader will be vital in shaping a rapidly growing team and critical function within the Atlassian sales team. Atlassian's Solutions Engineering team partners with our direct sales and channel sales teams to deliver technical expertise in the sales cycle and assist in qualifying and closing high-value strategic opportunities while shaping the customer's solutions purchasing decisions across the full Atlassian suite of products. The ideal candidate will possess a unique blend of technical expertise, strategic thinking, and leadership skills.

The Role

As the Solutions Engineering leader of the Americas, Mid-Market organization you will focus on building credibility and trust with the technical leaders in our mid-size customers & prospects by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of Atlassians “System of Work” Platform. We act as technical leaders, helping customers solve their most complex business challenges through the value they realize from Atlassian solutions.  We do this by leveraging best practice and industry standards to build customer trust, align to business outcomes and architect best in class solutions.

This Leader will play a crucial role in driving our sales efforts by building highly scalable sales processes, tools and techniques. This leader will have experience building operational effectiveness and rigor across the organization.  The Mid-Market business is a high volume, transactional business, therefore it’s critical that the team is equipped with standard and repeatable tools, assets and processes.  This individual will lead a team of skilled solutions engineers and collaborate closely with the sales, product, and partner teams to develop and articulate comprehensive cross-functional strategies and technical solutions that address the business challenges of a broad set of the customer base. The ideal candidate will have a strong background in upleveling the professional selling skills of the team, specifically in value creation of SaaS & Cloud solutions. 

The ideal candidate understands & can demonstrate how to continually advance the team’s organization, strategy, and tactical activities to best impact the business growth expectations.

Your Future Team

You will manage an organization full of solutions rockstars for Agile, DevOps, ITSM, and Work Management solutions, who can speak to any customer technical and strategic fit for our solutions.

The SE team is globally distributed with a presence across US, Europe, and APAC, and they guide customers through the execution of high-profile product evaluations using in-depth knowledge of Atlassian products and industry best practices. This can take on many forms from product demonstrations, phone calls, email support, and occasional on-site visits.

The SE team also acts as a feedback funnel directly to our product management teams, offering insights and recommendations gathered from their customer interactions. You will continue to evolve the SE team's craft around providing technical expertise in the sales cycle to qualify opportunities and close deals.

The SE team interacts with Global 2000 companies daily, working closely with our go-to-market teams to provide an enterprise-grade experience to our customers. We're a global team that gets s#$% done, built on Atlassian's core values. If this mirrors how you want to work, we are excited to have you join the team and help our company grow and change.

Responsibilities

In this job, you will:

• Leadership & Team Development:

  • Lead, mentor, and inspire a growing team of sales engineers, fostering a culture of excellence, innovation, and continuous improvement.

  • Develop and implement training programs to enhance the team’s technical and professional sales skills.

  • Build & Optimize processes that support rapid growth and expansion across the team and the business.

  • Provide thought leadership and collaborate with internal Atlassiana business units and stakeholders, craft the model of the Strategic market segment.

  • Buil