Sr. Business Control Specialist (Quality Oversight/Testing)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.

The Sr. Business Control Specialist with serve as a Client Protection Test Owner. This role sits within the Performance Management organization and supports quality testing for Claims Operations, Fraud Detection Operations, Fraud Investigations and Anti-Money Laundering.  This role owns the testing strategy for the LOBs and the relationship with Enterprise Independent Testing (EIT), who executes testing on behalf of the line of business. 

The Test Owner manages a team of Test Owner Representatives who are responsible for maintaining awareness of quality performance and for coordinating efforts with stakeholders to:

Responsibilities:

• Develop strategies to enhance the testing process and ensure full coverage of testing across LOBs and adherence to thresholds

• Drive test-related initiatives in support of the overall testing strategy

• Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards

• Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation

• Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts

• Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness

• Performs QA activities including executing on controls, managing cases, and reporting results

• Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success

• Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting

Required Qualifications:

• 2 years of Testing experience within the last 5 years

• History of successfully organizing work and problem-solving on high visibility priorities

• History of supporting executive-ready presentations and engagement around key initiatives

• Working knowledge of bank policies, programs and procedures

• Strong business and financial acumen

• Strong written and verbal communications skills

• Strong relationship management skills and the ability to coordinate and drive execution against priorities

• Ability to develop strong relationships and drive collaboration

• High level skills in Excel, PPT and Word

Desired Qualifications:

• Quality and/or Performance Management Experience

• Client Protection Leadership Experience

• Fraud and Claims related Experience

• Risk/Compliance Experience

• History of result driven work based on trend analysis

• Experience in problem solving at a business/organization level

• 5 to 7 years in roles related to p