Senior Collections Associate

Job Description

Job Description

Are you a seasoned Collections Specialist looking for a work/life balance? Would you like to earn up to $500 a month in performance bonuses? This role offers both!

Hybrid Workspace: Two Days Onsite, Three Days Remote

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

**This role is hourly plus a monthly incentive plan!** What you will be doing:

• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment

• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis

• Resolve customer issues and complaints concerning billing/settlement

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Support other accounting positions as the need arises

• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement

• Update customer files to ensure data integrity

• Ensure the processing of payments

• Document all customer payments to the right reports

• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required

• Prior collections experience

• Business-to-business (B2B) experience desired

• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

• Intermediate computer navigation and operation skills

• Ability to work independently and in a team environment

• Demonstrate effective people skills and sensitivities when dealing with others

Worldpay perks - what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

Privacy Statement

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EEOC Statement

Worldpay is an equal opportunity employer. We evaluate qualified applic