NOC On-Air Operations Supervisor

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

Technical Operations is an organization within NBCUniversal providing technical and operational services across the complete NBCUniversal content management, fulfillment and distribution ecosystem. We ensure that each of our networks, shows and films are reliably delivered to every screen around the world 24/7/365. We manage a best-in-class operation, leading the industry with our scalable, reliable, geo-diverse operation. The Technical Operations’ team in Englewood Cliffs, NJ manages playout and monitoring for NBCUniversal’s Domestic Cable Sports, News, Entertainment and International channels. We also provide a full hot/hot disaster recovery for the NBC and Telemundo Broadcast networks. The Operations Supervisors are true subject matter experts in a dynamic broadcast environment. Operations Supervisors drive 99.999% on-air reliability for all channels and work as a team to get compelling content to viewing platforms across the world.

Job Duties

• Supervise a shift of on-air cable operations for 35 networks (including 80 distribution channels)
• Monitor and maintain satellite, fiber, and terrestrial distribution streams
• Ensure the reliability of on-air schedules in a fast-paced environment, and work to maintain 99.999% on-air availability and reliability for all channels
• Manage daily maintenance events in the NOC
• Ensure proper scheduling and supervise a shift of technical operators in live and taped events across Sports, News, Entertainment and International channels
• Facilitate day-of-air issue resolution between all NBCU departments (including Sales Ops, Engineering, Programming, On-Air Scheduling and Promotions)
• Act as the point of contact to brand leaders to coordinate daily schedules and broadcast execution
• Lead operational triaging and documentation for issues affecting the on-air operation
• Develop and distribute detailed scheduling plans and transmission information for live events
• Maintain and assist in the creation of new SOPs and Guidelines
• Perform live event transmission tasks including satellite tunings, fax-through and fiber bookings
• Lead the execution of live events on all Sports, News, Entertainment and International networks such as Olympics, E! Red Carpets, WWE Raw, MLB, NBA, NHL, Golf, Watch What Happens Live, and Premiere League soccer
• Manage the execution and decision-making for all live events, including in-event issue resolution and off-air adjustments, including, but not limited to schedule slides, join in progress and leave in progress.
• Serve as decision-maker for the execution of all contingency situations for live events
• Serve as the point of contact for same-day Record/Turnarounds process to ensure reliable records and playbacks
• Support NBC Broadcast Network and Telemundo’s 24x7 disaster recovery operation
• Assist with project management related to operational improvements
• Continue to exceed expectations in on-air reliability and customer service for all NOC clientele

Qualifications

• 3+ yrs experience in an On-air broadcast environment.
• 3 yrs experience exhibiting overall understanding and knowledge of the television production process, broadcast operations, and news/sports/entertainment technical production requirements
• 3 yrs work experience showing strong computer, communication, and facilitation skills
• 3 yrs work experience in a fast-paced environment requiring troubleshooting and process skills, and exhibiting an ability to effectively lead, prioritize and adapt to changing scenarios
• A track record of meeting or exceeding performance expectations
• This position requires the willingness and ability to work any scheduled shift, including nights, weekends, and holidays and working overtime on short notice to