Principal IT Architect - SAP SM Solutions

Additional Location(s): US-IN-Spencer; Netherlands-Kerkrade; US-MA-Marlborough; US-MA-Quincy; US-MN-Maple Grove

 

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.       

 

About the Role:
Boston Scientific is embarking on its largest technology and business transformation program in two decades, known as Magellan. Through this global initiative, we will transition our ERP system from SAP ERP Central Component (ECC) to SAP S/4HANA.

 

The primary goal of this transformation is to simplify, standardize, and modernize our core business processes. This approach will help us achieve future growth while harnessing data-driven insights across the entire organization. This monumental shift will streamline operations and enhance our ability to make informed, real-time decisions.

 

We are seeking a Principal IT Architect to take technical ownership of SAP S/4HANA Service, SAP Service Management (SM), SAP Plant Maintenance (PM), customer service, and related business processes integrated with the Salesforce ServiceMax solution. In this role, you will work closely with the ServiceMax development team to develop, enhance, and support SAP system functionality. Your responsibilities include analyzing, designing, testing, and delivering business and information system solutions that align with our organizational goals and drive operational efficiency.

 

Work Mode:
At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. For this position, hybrid employees may work out of the following hubs: Arden Hills or Maple Grove, MN; Spencer, IN; Marlborough or Quincy, MA; or Kerkrade, Netherlands.

 

Visa Sponsorship:
Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

 

Key Responsibilities:

• Collaborate with the Product Owner and business stakeholders to understand and improve business processes.
• Recommend technical solutions that meet business needs and align with global design standards.
• Lead activities related to identifying business requirements, developing solutions, and implementing them within the Service-to-Cash process, working with cross-functional teams.
• Apply technical knowledge to introduce solutions and improvements.
• Manage multiple priorities while maintaining alignment across teams.
• Configure SAP S4 Service System and evaluate new capabilities to meet business objectives.
• Adhere to project plans, managing tasks, timelines, and deliverables.
• Communicate project status and escalate issues when necessary, ensuring technical deliverables meet deadlines.
• Ensure the quality and completeness of technical documentation according to IS methodology and processes.
• Diagnose and resolve technical issues, recommend workarounds, and implement solutions.
• Design, build, test, and implement system or application enhancements, recommending alternatives when appropriate.
• Provide support in S4 Service Management and interface with ServiceMax.
• Apply knowledge in API integration, SAP CRM, and Fiori Apps to improve system functionality.

 

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 7+ years of experience working with SAP ECC 6.0 and/or SAP S/4HANA modules.
• Familiarity with SAP Service Management (SM), SAP Sales and Distribution (SD), and SAP Plant Maintenance (PM) modules.
• Experience with SAP core functionalities, including notifications, service ord