Director, North America Executive Office Strategic Initiatives

Company Description

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters — to you, to your community, and to the world.

Progress starts with you.

Job Description

Team background: The North America Executive Office team is the dedicated engine to advance North America & the Regional President’s strategic agenda through operational excellence and client-centric priorities.  

This is a high-visibility, high-impact position to lead the strategic initiatives arm of the North America Executive Office team, best suited for someone who combines strong analytical rigor and understanding of Visa’s business with flawless, low-ego execution. You will flex between surge initiatives and standing priorities to serve as the Executive Office’s A for PMO and client response.

As a One Visa, strategic operator, you will bring structure, clarity and momentum for the regional agenda, without adding unnecessary work for others. This includes independently organizing and analyzing complex inputs, identifying executive ready insights, translating them into clear strategy and action, and driving cross-functional execution. The ideal candidate can quickly lean in to assimilate into new teams and topics, bring order to ambiguity, and advance work into high quality outputs with outcome and stakeholder experience in mind.

This role is a launchpad for initiatives leadership. You will work closely across senior North America stakeholders, building a track record of well-orchestrated executional excellence across stakeholders, functions, and disciplines. 

Key Responsibilities:

Strategic Initiative Leadership and Execution.

Balance hands-on execution with strategic vision to apply disciplined program management, ensuring alignment, accountability, and measurable outcomes across:

• Surge initiatives: Stepping into to drive critical components, resolve challenges, or manage through key executive priority periods

• Standing priorities: Go-to PMO for Executive Office initiatives and operations

• Optimization: Identify opportunities to streamline and improve ways of working, including light‑touch reflections following above initiatives

Examples may range from priority client updates, executive office operations, AI acceleration, people and culture, and other initiatives that support North America’s agenda.

Client Readiness & Response:

• Maintain cross-functional client call plans, ensuring clear roles, up-to-date information by category, and always-on-readiness

• Serve as the Executive Office’s A for analytical analysis, coordinating across teams as needed to deliver clear, executive‑ready insights under tight timelines

• During priority moments, you will act as the Executive Office PMO – stepping in quickly and calmly to connect the dots, bring order, and move urgent executive work forward across teams

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

** This role will be based in San Francisco -- no remote /  no other locations  -- pls note that no sponsorship will be available for this role including H1B, OPT, CPT or F-1) **

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Strategic Program Management: Proven ability to independently own and drive multiple parallel initiatives of varying scope while maintaining high quality and accuracy
• Analytical Problem Solving: Strong capability to organize, analyze, and synthesize complex information, develop insights, and frame clearly for executive audiences
• Ramp Up Speed: Quickly ramps onto new topics and teams, adding value early without burdening others. Can swiftly assess ambiguous situations, identify options, weigh tradeoffs, and deliver actionable results
• Business Acumen: Strong understanding of Visa business fundamentals and clients so able to quickly