Quality Sr Manager

At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.

 

With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.

 

If this sounds like something you would like to be a part of, we’d love to hear from you.

 

A World of Difference. Made Possible.

 

The Quality Assurance Sr Manager role is responsible for oversight of quality related activities at the division level, ensuring alignment with GPI quality policies and objectives. He/she oversees plant-level quality activities including facility conformance to quality standards; conformance to customer requirements; and, conformance to multiple third-party certifications. He/she will drive to standardize quality processes across the division. 

 

Job Functions: Job functions include, but are not limited to the following.

 

• Oversight of customer complaints and corrective actions.  He/she will own the root cause analysis, alongwith the plant, and define our sustainable corrective action plan;  develop and implement a severity measure
• Standardize A3 and or Kepner-Tregoe in our problem solving processes
• Advocate for automation and system implementation to improve tracking and proactive abilities
• Drive standardization across the network.  Develop and scale the standard, monitor/audit plants to ensure compliance; visit the plants and audit the process and managers on the floor
• Build and maintain strong customer relationships, effectively and expeditiously responding to needs and concerns; Initiate customer visits to proactively align on fitness for use opportunities and execution
• Communicate quality concerns and coordinate the resolution of high profile quality issues by partnering with plant operations.
• Provide QA system related problem solving, process improvement and analytical support to plant operations, on an as needed basis.
• Serve as our internal advocate to improve quality from our internal mills and external suppliers
• Provide leadership to the plants in the preparation and execution of all internal and external Quality Systems audits (including ASI, Steritech, YUM, GFSI, HAVI, Chain of Custody (COC) and any other audits mandated by our customers), supporting successful completion of audits and tracking corrective actions from post-audit reports.
• Ensure Food Safety, Food Defense, and systems are established to meet all sanitation audit requirements; ensure readiness of the plants at all times for audit; and track corrective actions from post-audit reports.
• Ensure quality management team and quality personnel have received and understand the training provide to do their work.

Key Requirements

Excellent communication and interpersonal skills to work effectively with various manufacturing and staff departments at the plant, and with groups outside the plant, (other plants’ personnel, division Quality, vendors)

• Demonstrated ability to lead a team, including train, coach, mentor, counsel, and discipline, through dotted line reporting
• Strong strategic, analytical problem-solving ability (TCC/Trouble Cause Correction)