Client Service Manager

ADP is hiring a Client Service Manager for either Louisville, KY; El Paso TX or Salem, NH.   

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?
• Do you have a passion for helping clients?

Well, this may be the role for you. Ready to make your mark?

 

WHAT YOU'LL DO:

Key Responsibilities:  

In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the primary contact for retirement plans regarding day-to-day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. CLIENT SERVICE MANAGER IS REQUIRED TO MAINTAIN ACCURATE RECORDS OF ALL CALLS, Emails, CORRESPONDANCE AND CLIENT VISITS IN ADP CLIENT RELATIONSHIP MANAGEMENT SYSTEMS. CONTINUALLY DEVELOPS AND MAINTAINS PRODUCT, INDUSTRY AND SYSTEMS KNOWLEDGE AND SKILLS

TO SUCCEED IN THIS ROLE: Requirements

• 1 to 3 Years of Directly Related Experience
• Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
• Strategic Thinking - demonstrated ability to assess needs and provide innovative solutions to assist clients in meeting their business objectives through the use of ADP's products and service.
• Communication-able to interact with all levels in an organization including plan participants, managers, and executives. Ability to act as the liaison between clients and ADP Retirement Services.
• Problem-solving and Collaboration: experience in identifying, solving, and executing problem resolution. Must possess strong financial and business acumen and savvy.
• Understands and can explain client pricing and profitability.
• Responds to internal and external requests for financial, client service, and other reporting requirements.
• Can manage multiple priorities and deliver high-caliber results.
• Demonstrated ability to lead others through tough situations.
• Ability to work under pressure with tight time frames.
• Excellent verbal and written communication skills, including presentation skills.
• Must possess an "executive" presence and skills to build strong, working relationships from front-line people to Senior Executives across business units and with clients
• Must possess thorough knowledge and appreciation of quality and execution with a focus on a team-based approaching using collaboration.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE:  Preferred Qualifications

• Strong understanding of the 401(k) product and industry. ASPPA QKA, QPA, or CPC credential.

 

 

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  In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services. The Client Service Manager is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements. The Client Service Manager ensures the delivery of optimal service, client satisfaction and client retention.. Act as the pr