Care Navigator, Lead

Company Description

Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!

At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.

Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team:

• Competitive compensation for your work
• Generous time off policy
• Summer Fridays
• Opportunity to broaden your horizons by attending popular conferences
• Emphasis on work/life balance
• Collaborative and team-oriented environment
• Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments

Job Description

The Care Navigator Lead will be responsible for building and leading a team of Care Navigators who provide comprehensive support to patients and caregivers beginning treatment with a new product within Sobi’s immunology franchise.  The Care Navigator Lead will play a key role in ensuring patients have access to therapy, understand their treatment, and feel supported throughout their journey.

• Leadership & Team Development
  • Recruit, train, and direct a high-performing team of Care Navigators.
  • Provide coaching, mentorship, and ongoing development to ensure excellence in patient support.
  • Establish performance goals and metrics to measure program impact and patient satisfaction.

• Patient Education & Support
  • Play a key role in developing educational programs to help patients and caregivers understand disease state and therapy.
  • Ensure patient resources are clear, empathetic, and tailored to the unique needs of rare disease communities.
  • Collaborate with cross-functional teams to align messaging and support tools.
  • Ensure Care Managers follow Sobi requirements for reporting adverse events.

Reimbursement & Affordability Programs

• • Oversee resource training in reimbursement navigation and affordability solutions to help patients access therapy.
  • Ensure Care Navigators are trained to guide patients and providers through insurance processes, prior authorizations, and financial assistance programs.
  • Identify barriers to access and work with internal teams to design sustainable solutions.

Program Development & Strategy

• • Lead the launch of the Care Navigator model for new rheumatology therapy, ensuring it reflects Sobi’s mission and values.
  • Gather insights from patients, caregivers, and providers to continuously improve support programs.
  • Partner with compliance and regulatory teams to maintain program integrity.
  • Ensures clear, compliant communication with field colleagues
  • Develop reports providing insights into the program’s performance.

Qualifications

• Bachelor’s degree in Nursing, Business, or Health Sciences
• 10 years or equivalent experience in Patient Support Services preferred
• Product launch experience in rare disease is highly desirable
• Experience working with a variety of internal stakeholders, including field sales, marketing, trade & distribution, and market access
• Strong interpersonal skills
• Direct patient experience required.
• Demonstrated ability to use CRM systems to assist patients during enrollment, initial medication dispensing, and ongoing access
• In depth understanding of all relevant US legal, compliance, and regulatory requirements
• Strong commitment to compliance and ethical standards
• Proficient with Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)

During program launch, may require travel up to 25% then tapering to remote support.

Additional Information

Compensation and Total Rewards at Sobi

At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards.

Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as:

• A competitive