24/7 Clinical Operations Behavioral Licensed Clinician - Evernorth - Remote

Our mission is to provide immediate, personalized clinical support—whether it’s a moment of crisis, clinical consultation, or a step towards lasting change. Our mission is to be responsive, collaborative, and impactful with each connection. 

As a Behavioral Licensed Clinician on our 24/7 Clinical Support Team, you will deliver expert, compassionate care across a wide spectrum of behavioral health needs. This team is designed to ensure continuity—each Behavioral Licensed Clinician remains with the customer throughout their journey, becoming a trusted clinical partner. While every team member supports various clinical populations and needs, we value and will leverage subject matter expertise in the development of training, curriculum, and clinical consultation. You’ll be called on to bring depth into your areas of specialization while remaining flexible and responsive across all cases. 

The successful candidate will have demonstrated clinical excellence with mental health, substance use disorders, crisis call work, and case management with a passion to deliver a service experience that exceeds the member’s or provider’s expectation. The team works in a fast-paced environment, on a queue, taking telephonic calls in the moment, balanced with scheduled calendar appointments.  The team operates 24/7/365 in support of the full organization. 

Duties and Responsibilities 

• Serve as a consistent clinical point of contact for each member from first engagement through every stage of their wellness journey 

• Assess members’ immediate risk and clinical needs using evidence-based models and clinical acumen 

• Provide real-time crisis de-escalation, safety planning, and risk management 

• Identify biopsychosocial needs and collaborate with the member to determine solutions and next steps 

• Develop SMART goals that empower members to lead and maintain a healthy lifestyle 

• Assesses readiness to change and implements actions to assist members in moving through stages of change to reach their goals 

• Sheppard members to appropriate clinical care, treatment programs, and community resources 

• Incorporate a variety of modalities to educate members about benefit plans, coverage, and care navigation 

• Leveraging an evidence-based specialized curriculum in a wide range of clinical areas that support our members’ unique needs 

• Perform research and provide relevant educational or support resources tailored to the member’s situation 

• Partner with internal colleagues to ensure timely follow-up, case collaboration, and seamless care transitions 

• Demonstrate agility in balancing real-time queue work with out-of-queue case management responsibilities 

• Exhibit diplomacy, empathy, and professionalism—even in difficult conversations or with resistant participants