Engineering Specialist / IT Specialist (Support Service Engineer)

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

We are looking for potential candidates who are eager to learn and grow to join our young talent team.

Job Posting Location

Bangkok

Job Summary

Overview
• Support Service engineer is responsible for the strategy, design, and implementation of AIS's cloud end-to-end customer experience. Come join AIS to help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. We are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth by your problem-solving, collaboration and research skills, and developing your technical proficiency.
• This role is flexible in that you can work up to 50% from home.

Job Description

Responsibilities                                                                                                                     

• You own, investigate and solve complex customer technical issues and act as a advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.

Readiness

• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.

 Product/Process Improvement

• You engage with Oracle Engineering/ Support ability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving AIS product improvements.

Qualifications                            

• Multiple years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field
• 3+ years technical support, technical consulting experience, or information technology experience.
• Strong experience with cloud, administration, understanding of the Networking OSI model and related concepts.                                  

Recruiter

Alisa Promchotchai (อลิสา พรหมโชติชัย)