Front Desk Lead

Description

FRONT DESK LEAD POSITION OVERVIEW:

The Front Office Lead is responsible for over-seeing the day-to-day operations of the front office functions including patient registration/reception, scheduling, and patient check-out/discharge in accordance with established protocol of the practice. 

FRONT DESK LEAD ESSENTIAL FUNCTIONS:

• Oversight of front office personnel staff to ensure they are compliant and performing the front office functions efficiently and effectively in all 3 Cornerstone Orthopedics Locations, Superior, Westminster and moving to Golden end of September; 
• Cover Staff absences as necessary at any o four 3 locations
• Communicating inefficiencies in a timely fashion; 
• Assist in training of new, and ongoing education and training of existing, front office personnel; 
• Providing frequent feedback for all front office employees, relating to job performance. 
• Oversight of patient satisfaction, including handling patient complaints and ensuring front office personnel have the appropriate customer service attitude; 
• Work with Practice Manager and Division Administrator, on process and procedure improvements related to all front office functions and practice EMR system; 
• Communication and collaboration with business office, medical assistants and physicians to ensure smooth and proper functioning of clinic, problem solving; 
• Attend regular department meetings; 
• Review schedules for the clinics, communicate all issues relating to schedule to Practice Manager; 
• Promote teamwork, maintain a positive work environment 

SALARY & BENEFITS:

$23 - 26Per hour

• Medical, Dental and Vision Insurance 
• Generous PTO package and paid holidays
• Company-paid life insurance and long term disability insurance
• Ability to purchase accident insurance, short and long-term disability insurance.
• Opportunities for internal training and development
• Annual stipend for continuing education in certain positions
• Retirement Plan eligibility after one month of service with eligibility in company profit sharing
• Monday - Friday 8 am to 5pm

Requirements

FRONT DESK LEAD REQUIRED QUALIFICATIONS AND SKILLS:

• Highly motivated person with strong leadership, customer service and conflict resolution skills 
• Excellent time management and organizational skills 
• Patience and communication skills- internally and externally 

FRONT DESK LEAD WORKING CONDITIONS:

• Typical business office environment 
• Constant viewing of computer monitor, typing 
• Frequent standing, walking and sitting 
• Frequent stooping, lifting, carrying and pushing/pulling 10 pounds or more 
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m.