Parts Counter Lead

Job Summary:

This position is responsible for communicating with customers in a positive, caring,
and timely manner to enhance customer relations while maintaining accurate and efficient processing
of all parts transactions.

Essential Functions:

• Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Assists in supervising the activities of Parts Counter Sales Representatives, develops, and schedules, ensures attendance at department meetings, and ensures customer satisfaction while adhering to company policy and procedures.
• Completes all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction, as measured by manager observation and customer feedback surveys.
• Participates in all sales programs sponsored by Holt CAT that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Product information systems are kept current and new product information is updated. To be measured by management observation and attendance records at new product update meetings, safety meetings, PSSR travel routine, and in-shop training schedule.
• Assumes turn-in after-hour call-out rotation to assist customers in after-hour call-out needs. To be measured by adherence to set schedule and call out report provided to management by the answering service, and customer feedback.
• Works overtime as required by workload and customers’ needs to include on-call rotation.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Knowledge, Skills, and Abilities:

• Demonstrate well-organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers. Experience with a computerized parts management system is highly desired
• Must be capable of working in a fast-paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self-motivated with a high commitment to completing tasks in a timely manner

Education and Experience:

• Minimum 4 years of customer service experience required; Parts store experience highly desired
• Must have GED or High School diploma
• Must have a valid driver's license
• Must be able to obtain forklift certification