Manager, Account Management-Commercial (West)

We are seeking a strategic and results-driven Sales Manager to lead our growing account management team and drive revenue growth calling on our SMB corporate accounts in the West. The ideal candidate possesses a proven track record of successfully Leading a team and growing a portfolio of accounts, exceeding sales targets, and cultivating strong customer relationships. You are a customer-centric leader with exceptional communication, negotiation, and team management skills.  

Location: remote based position, ideally located in/near California.

Leadership and Strategy:  

• Lead a team of account managers focused on growing and increasing client retention across the SMB Commercial products.
• Develop and implement a comprehensive account management strategy aligned with the Corporates segment's strategy in collaboration with cross-functional teams. To drive new customer acquisition, expand customer relationships, and renewal sales with assigned territories.  
• Establish and execute clear goals, KPIs, and performance metrics for the team, providing regular feedback and coaching to drive individual and team success.  

About the Role: 

In this opportunity you will:  

• Provide coaching and development opportunities to account managers to help them achieve their goals and grow professionally
• Work closely with cross functional teams including sales, product management, marketing, finance, and operations to develop and execute go-to-market strategies
• Closely monitor, analyze, and report on key performance metrics, including sales targets, renewal rates, and customer satisfaction, to track progress and identify areas for improvement.  
• Provide regular reports, updates, and other information on account management activities and outcomes to executive leadership, ensuring transparency and accountability.  
• Continuously assess and improve processes to enhance efficiency and effectiveness of the account management team.  
• Sales Performance: Total Revenue, Team Quota Achievement, Average Deal Size, Win Rate, Sales Cycle Length, Revenue Growth, Upsell/Cross-sell Revenue, Net Dollar Retention, Customer Lifetime Value (CLTV), Customer Acquisition Cost (CAC) to CLTV Ratio, Partner Attach Rate, New customer acquisition  
• Partner and collaborate with Industry & Product Specialists to develop and execute impactful product marketing campaigns and develop our customer solution portfolio. 

About You:

You're a fit for the role if you have:

• Minimum of 5 years of experience in people management or relevant leadership experience
• Bachelor’s degree required; Master’s degree preferred
• Proven track record of success in sales or account management roles
• corporate SAAS landscape Strong industry knowledge and understanding of the
• Excellent communication and interpersonal skills
• Ability to work collaboratively and influence at all levels of the organization
• Analytical mindset with ability to translate data into actionable insights
• Strong problem solving and decision making abilities
• Results driven with a focus on delivering against targets
• Experience working in a matrix environment preferred
• ​Experience working in a fast-paced, high-growth environment.
• Strong work ethic, self-motivation, and a passion for driving results. 

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

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