Executive, Head of Bank Digital Design

Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Aligns Company, Enterprise, USAA Bank, and strategic objectives to maximize the discovery, delivery, and performance of digital/technology solutions and products. Responsible for overseeing all design functions for one or more member, employee, enterprise or enablement experience domains. Manages multiple concurrent teams through all stages of development: from empathy and ideation to final coding/deployment and is responsible for overall quality and design vision. Critical steward of planning, defining, designing and executing new creative solutions primarily within the digital channels and platforms. Builds, inspires, motivates, and leads a team of talented Design Directors, their respective teams and plays a key contributor role in driving a design-led culture throughout USAA. Participates in the development of strategic plans for the ongoing evolution of the Chief Design Office.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, or Charlotte, NC.

What you’ll do:

• Role models USAA’s mission, core values, culture and desired behaviors – including a culture of risk and regulatory awareness and accountability balanced with innovation and member-service orientation.
• Oversees research, creation and development of concepts that aligns employee and members’ needs with business or enterprise objectives, while advancing USAA transformation into a design-led organization.
• Leads the design review and approval process and ensures consistent alignment with USAA and industry design standards and guidelines.
• Supports a culture of transparency and healthy challenge via design critique, continuous learning and accountability for high standards of quality.
• Partners with and influences Enterprise, IT, and Business Leaders to define, plan, design, and monitor touchpoints within assigned spaces across all digital channels.
• Works in very close collaboration with other Executive Directors of Design to create breadth as well as depth of knowledge across domains.
• Collaborates with other design domain teams and/or DesignOps, Design Language Systems and Design Practice teams (these 3 areas are collectively known as Design Enablement) to drive transformation by establishing and delivering design concepts and final solutions that enable elegant solutions to business problems through employee and member empathy.
• Identifies new and improved ways to manage the digital creative process, as new platforms and technologies evolve.
• Develops and ensures a consistent application of design and delivery processes.
• Develops talent in the design department to deliver performance and results – including the identification, development and retention of talent with requisite design capabilities.
• Holds self and teams accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to design operations and services. 
• Owns the relationship management responsibilities for internal business executives and external design agencies for their area of focus.
• Builds and leads high-performing design teams by attracting and hiring the best talent and providing a nurturing yet challenging environment.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

Minimum Education:

• Bachelor’s Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Experience:

• 10 years of progressive related design experience developing digital product and experience strategies, managing major initiatives and delivering compelling design solutions within a complex matrix environment.  
• 4 years of direct design team leadership or leading matrixed or cross-functional creative teams and experience in building, managing and/or developing high per