Inventory Manager, Customer Experience

Aquí es donde salvas y sostienes vidas

En Baxter, estamos profundamente conectados por nuestra misión. No importa tu rol en Baxter, tu trabajo tiene un impacto positivo en la gente alrededor del mundo. Sentirá un propósito en toda la organización, ya que sabemos que nuestro trabajo mejora los resultados para millones de pacientes.

Los productos y terapias de Baxter se encuentran en casi cada hospital del mundo, el clínicas y en los hogares. Por más de 85 años hemos sido pioneros en innovaciones médicas significativas que transforman el cuidado en salud.

Juntos creamos un lugar donde somos felices, exitosos y nos inspiramos mutuamente. Aquí es donde puedes hacer tu mejor trabajo.

Únete a nosotros en la intersección de salvar y sostener vidas-donde tu propósito acelera nuestra misión.

Your role at Baxter

Bardy Diagnostics, a Baxter International company, is strengthening a team of passionate people who are dedicated to making a difference in advancing patient care in the cardiac monitoring space. Currently, we are looking for a Customer Experience Manager to join our Customer Experience in Houston, Texas who is passionate about digital health and helping cardiac patients via our innovative remote-monitoring body sensor technologies.

The main duties include hiring, training, technical troubleshooting, reporting and data analysis, logging and resolving tickets in the system, assisting with cross-departmental business, resource and coverage planning, budget analysis, and handling relationships with clients and internal partners. This role will also be involved in the internal development, testing, and implementation of new products and services.

#ThisIsWhere you will lead a team to save and sustain lives.

Your team

• At Baxter, we are deeply connected by our mission. For over 85 years, we have pioneered significant medical innovations that transform healthcare. We create a place where we are happy, successful and inspire each other.
• Baxter offers a phenomenal benefits package including Healthcare Insurance, 401K Match, Paid Time Off, Yearly Bonus and Merit increases.

What you'll be doing

• Follow documented procedures for all activities related to the Bardy Diagnostics Quality System.
• Manage and build a team of specialists providing product logistics, product refurbishment, and patient care.
• Lead multiple teams which provide operational support for the company, including Inventory, Mail-to-Patient services, Upload services, and Refurbishment services.
• Measure and analyze customer feedback, interpret the analysis for employees, and implement strategies and programs to continuously improve the results.
• Design and promote effective logistics, operations, and customer service strategies and collaborate with other key leaders of the organization to employ successful tactics.
• Opportunity to have hands-on involvement in the development of new departments and services, including evaluating and implementing technology and application needs.
• Works to achieve the Customer Experience team's quality and productivity goals.
• Document all customer calls or correspondences in company systems as appropriate.

What you'll bring

• Bachelor’s or equivalent experience required.
• 2+ years of relevant management experience, e.g. in Inventory or Supply Logistics.
• Current expectations are that this role would provide on-site coverage for our morning shift – 7:00am – 3:30pm.
• Expectations include providing on-site and on-call coverage as needed to support 24/7 customer care model.
• Previous experience developing, analyzing, interpreting, presenting, and adjusting strategies to align with data and company goals.
• Excellent multitasking, organizational, computer and interpersonal skills.
• Medical industry experience highly preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $88,000 to $121,000 plus an annual incentive bonus. The above range represents the expected base salary range for this position. The actual salary may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Prestaciones en Estados Unidos en Baxter (excepto Puerto Rico)