Senior Program Manager

Senior Program Manager

This role will ideally be located by our office in Los Angeles.

About Us

We turn customer challenges into growth opportunities. 

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences. 

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve. 

About the Sr. Program Manager (Technical) Role 

 The Technical Program Manager is responsible for the day-to-day coordination and project management of internal deliverables and initiatives.  The program manager will be responsible for setting the plan, executing on the vision, and translating plans into action.

As a Sr. Program Manager (Technical), you will

Internal Client Service 

• Prepare for and participate in calls and meetings with internal clients 

• Prepare status reports, meeting agendas, notes and conference reports 

• Act as liaison between multiple different internal teams across the org

Project Management 

• Manage internal client projects and day-to-day account work, including project planning and scheduling, team resourcing, technical workstreams, technical product development, etc. 

• Steer projects from briefing through end solution efficiently and accurately, with proficiency in juggling and prioritizing amongst multiple intertwined workstreams

• Manage projects from kickoff through closure

• Prepare and communicate detailed project plans inclusive of project milestones, workstreams & activities and manage delivery of the project according to this plan, often with multiple simultaneous workstreams

• Communicate new project requests, timeline shifts and financial tracking to the cross functional senior team

• Coordinate across several multifunctional teams, actively keeping track of their progress, identifying blockers, escalating delays and problem solving for getting workstreams back on track

• Help to ‘translate’ or ‘bridge the gap’ across the multifunctional teams you are servicing, ensuring that all are truly aligned before moving forward.

• Help to synthesize feedback with a focus on defining the problems that need to be solved 

• Manage finalization of projects by coordinating with all internal stakeholders and project team members, and any external vendors

• Demonstrate and apply intimate knowledge of clients’ business and products to day-to- day work 

• Possess deep knowledge of risk management and mitigation

• Possess excellent written and verbal communication skills, high attention to detail

About you 

• You have 3+ years' experience with technical program managing on software, data engineering, data management, or other data heavy roles

• Experience with market research data a plus

• Deep experience in working with both technical and non-technical teams and being able to bridge the gap in understanding and communication

• You are Scrum Certified

• Excellent organizational skills and attention to detail 

• Adept at multi-tasking and time management 

• Strong verbal and written communication 

• Capacity to creatively problem-solve 

• Ability to work under pressure in a fast-paced environment, reacting quickly and intelligently 

• Proactive, taking initiative and anticipating next steps 

• Accountable and communicative, with evident ability to work within a team 

• Curiosity and desire to help brings big ideas to life 

• Team player - driven to contribute to Material’s reputation, growth and success. 

• Well-rounded, strategic business partner with an operational mindset. 

• A multi-tasker and self-starter, able to work in a fast paced environment even in the face of ambiguity. 

• Extremely collaborative, seeking insights from others in the interest of a better outcome. Keeps others abreast of what is going on, asks for input, provides help when asked and offers when not asked. 

• Innovative, creative and constantly looking for ways to improve upon things. 

• Ability to get to the heart of issues quickly and act decisively while seeing the “bigger picture” and broader business objectives. 

• A genuine passion for great work, t