BEVERAGE SERVER

Job DetailsJob Location: Albuquerque, NM 87113Position Type: Full TimeSalary Range: $7.08 - $7.97 HourlyJob Shift: AnyJob Category: Food & Beverage



Position Summary




Providing exceptional beverage service to guests throughout the gaming floor, including slot machines, table games, and the high-limit gaming area. Responsibilities include taking and fulfilling drink orders promptly, maintaining cleanliness in service areas, collaborating with colleagues, and engaging with guests to ensure a positive experience.  Ability to thrive in a fast-past environment. 

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success at Pueblo of Sandia today and in the future.  




 Essential Duties and Responsibilities





Provides excellent customer service through friendly communication and positive interaction, in order to establish guest perception of exceptional hospitality and friendliness, within assigned section posted by supervisory team.
Engage with guests in a friendly and professional manner.
When assigned to the table games area, approaches customers only when cards are not in play.  Must approach in between deals.
Ensures that the gaming area is properly maintained by removing empty cups and trash from the gaming area.
Cleans casino floor drink stations, self-service stations, and all equipment by ensuring that health and safety regulations are maintained in accordance with Indian Health Services requirements.  Equipment includes but is not limited to; drink carts, coffee carafes, soda fountain machines, coffee/hot cocoa dispensing machines, etc.
Replenishes supplies in assigned area such as; ice, cups, napkins, and soda bibs as needed.  This includes self-service drink stations on the casino floor.
Stocks refrigerating units with product to proper bar levels using the FIFO rotation system, replaces empty soda bibs using safe lifting techniques.
Attending daily stand-up meetings to ensure property communications are understood.
Timely completion of computer assisted training.
Ensures temperature logs are completed every shift.
Informs supervisor of additional products needed.
Checks equipment (ice machines, refrigerators, soda fountain machines, coffee/hot cocoa dispensing machines) daily and reports problems to supervisory team. Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.
Operates POS System within the Poker Room by ringing proper amount into the register and giving the guest or server the correct change, accounts for all cash, charge, and complimentary sales according to established procedure. Maintains integrity of all financial controls and responsibilities.
Ensures that IG cash registers are maintained for cleanliness.
Responsible for accurately tendering and presenting checks to guests within the Poker Room.
Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia. 


 




 Additional Responsibilities





Performs other job-related duties as assigned.
Builds relationships with guests (or community, etc.) based upon respect while maintaining a professional, friendly, and approachable demeanor.
A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.


Team members in this capacity


Serves as the initial point of contact for guest inquiries in a courteous and attentive manner. 
Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur. 
Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered. 
Builds relationships with guests based upon respect, and confidence while maintaining a friendly, and approachable demeanor.





 Key Performance Indicators




This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.




Knowledge, Skills, and Abilities