Sr Business Analyst

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. Because, at Markel, the work you do gives people the confidence to move forward and seize opportunities. Whether you’re wild about horses, bananas for boats or driven by data, you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special!

Sr. Business Systems Analysts are a primary interface between technology teams and business partners. They are responsible for understanding current and future processes, and where applicable, including processes for the entire enterprise. They gather and document business needs and requirements, and assist with generating project business cases. They also provide guidance to stakeholders on devising effective and efficient approaches to achieve the desired business outcomes.

Job Summary

Join the Markel Digital team and play a key part in our ongoing digital transformation.  We are looking for people who are passionate about creating innovative solutions that enhance user experiences and business outcomes.

As a Sr. Business Systems Analyst, you will apply your strategic and analytical skills to help solve company challenges. You will be responsible for understanding the current state of system functionality and domain best practices, assessing the needs of stakeholders including our external business partners, contributing to solution designs, and documenting the requirements needed to achieve desired business outcomes. You will operate in an agile, collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

Job Responsibilities

• Develop a thorough understanding of Markel’s APIs and become well acquainted with the design standards of the Enterprise.
• Partner with Product Owners, Scrum Masters, business stakeholders, and technical team members to understand business objectives, identify and shape potential solutions, and document requirements
• Bring the voice of the customer into product features, ensuring that features delivered are aligned with the intended business outcomes.
• Provide functional design, clarifications, and other details on user stories to help the development teams build a quality product
• Review acceptance criteria for user stories, ensure that they meet the Definition of Ready and are always kept current.
• Develop test scenarios and test cases for use in system and integration testing
• Conduct ad-hoc data analysis as requested by team members and/or business stakeholders to assist in requirements gathering or defect resolution
• Triage root cause of defects impeding application functionality
• Help test software solutions as needed
• Assist in the development of technical documentation and training materials
• Consult with stakeholders, providing expertise on current system features and capabilities and informing approaches to achieve the desired business outcomes.

Education

• Bachelor’s degree preferred, or equivalent experience

Certification

• Agile certifications preferred
• Insurance certifications or affiliation with industry group desirable

Work Experience

• 7+ years relevant professional experience
• 5+ years’ experience as a Business Analyst or Product Owner in an insurance or insurance-related business
• Prior experience working within agile software development environment
• Experience working with business partners and vendors including their software developers to understand existing and define new API capabilities and integrations.

Skill Sets

• Solid understanding of API lifecycles and the importance of and strategies for managing contract change over time.
• An appreciation of how API capabilities need to fit into larger value chains and function coherently in conjunction with the company’s portals, partners’ applications, and third-party services.
• Demonstrated grasp of the benefits and constraints presented by different API delivery choices, such as SOAP- vs REST- vs GraphQL-based APIs, synchronous vs asynchronous/event-driven interaction patterns, XML vs JSON representations, specifications in OAS 3 vs Swagger vs AsyncAPI, YAML vs JSON, etc.
• Firm understanding of the relationships among API contracts, specification documents, and sample Request/Response payloads as well as ability to interpret, analyze for consistency/accuracy, and produce these artifacts.
• Excellent analytical and problem-solving skills; ability to id