AGM - Cloud IPCPE Lead

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

 

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

 

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

 

VIL is an equal opportunity employer committed to diversifying its workforce.

Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine .

• Uptime -To ensure 99.999% availability of the deployed cloud and IPCPE infrastructure.
• Alarms, Fault and Outage handling- Ensure restoration of outages / emergencies in shortest possible time, minimize impact of outage on service by identifying and taking action like implementing work around, temp traffic diversions. Immediate action and resolution of all types of HW, SW faults and alarms; drive preventive maintenance tasks for cloud and IPCPE.
• RS&R management - ensure repair of all HW including Cloud & Cloud IP infra within TAT
• Redundancy - Ensure 100% redundancy and resiliency for all types of core nodes and its connectivity, review it periodically and suggest for required changes
• Backup- 100% compliance of Core node back up policy and ensuring availability of back up all the time for any emergency handling.
• Customer complaint handling - Ensure immediate action of all types of customer complains related to Cloud & IPCPE network, detailed investigation and proper resolution.
• Field support - Extending support to central teams for new roll out including software upgrade and technical testing. Field resource alignment for any on-site activities for Cloud & IPCPE platform HW and new feature testing
• Upgrade - Drive SW version and patch upgrades as per the recommendations on both Cloud & IPCPE nodes along with support for new feature testing. Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
• Inventory Management:- Ensure latest update on inventory in terms of location, HW, SW, Capacity etc. & scrapping of non-live inventory