Senior Director - Strategy & Business Operations (Secondment - 12 Months)

WHY PATIENTS NEED YOU

The Senior Director, Strategy & Business Operations for the US Primary Care Customer Engagement Platform (CEP) is a newly elevated enterprise role created to meet the complexity and strategic demands of the largest and most commercially significant organization in Pfizer's US business. This position integrates and elevates the core responsibilities of two previously separate roles –  USPC Head of Operations and USPC Head of Enablement — into a single, senior strategic function with expanded scope and precedent-setting enterprise accountability.

WHAT YOU WILL ACHIEVE

Reporting directly to the SVP, US Primary Care CEP Lead, this leader serves as the chief strategic thought partner to USPC customer-facing senior leadership, driving commercial excellence across the full PC United portfolio – spanning Vaccines, Cardiovascular Metabolic, Migraine, and Anti-Viral. The role supports a ~2,100-colleague, $15B+ revenue organization and is accountable for enterprise-level strategy, operating model governance, field force effectiveness, digital and AI-enabled transformation, and performance management across the evolving Primary Care business. The role leads two direct reports, including the Integrated Medicine Business Sales Enablement Lead and the Sales Operations Team Lead, and is responsible for the development, direction, and performance of these functions in service of the broader PC United organization.

This is not a coordination or support role. It is an enterprise strategy and operations leadership position that requires exceptional influence leadership – operating without direct authority across Sales and Account Management ops and enablement teams, aligning two distinct business units (Vaccines and Integrated Medicine Business) toward a unified strategic vision and execution path for PC United.

Success in This Role Will Be Defined By

• Measurable improvements in customer-facing execution across the full USPC commercial engine.

• A disciplined, enterprise-wide CEP operating model and integrated planning cadence that drives aligned decision-making.

• Decision-ready insights that enable prioritization, trade-off clarity, and timely investment decisions at the SVP level and above.

• Demonstrable gains in field force effectiveness across targeting, deployment, reach, and frequency.

• Accelerated adoption of digital, AI-enabled, and platform-based customer engagement capabilities at scale.

• A high-performing, well-developed Enablement and Sales Operations team that delivers consistent, high-impact support across PC United.

HOW YOU WILL ACHIEVE IT

1. Enterprise Strategy, Insights & Decision Support

• Serve as the primary strategic advisor to USPC leadership, synthesizing field intelligence, customer insights, performance data, and financial signals into clear priorities and growth bets.

• Develop executive-level recommendations that sharpen trade-off decisions and enable timely, confident investment and resourcing choices.

• Facilitate and lead senior-level strategy sessions, ensuring alignment, accountability, and follow-through on outcomes, actions, and owners.

• Translate ambiguous, high-complexity business challenges into structured analytical frameworks and actionable paths forward.

2. Operating Model, Governance & Integrated Planning

• Design, build, and implement the CEP operating model — including governance structures, decision rights, executive forums, and a disciplined integrated planning cadence across PC United.

• Partner with Finance and functional leaders on resource planning, scenario modeling, prioritization, and financial planning cycles.

• Establish and govern the integrated operating rhythm across PC United — ensuring decision rights, forums, and planning cadences operate with discipline, accountability, and strategic priority alignment.

• Drive execution of business-critical initiatives by identifying and removing barriers, accelerating momentum, and ensuring cross-functional coordination.

3. Customer Engagement & Field Force Effectiveness

• Set and continuously refine the field effectiveness strategy for USPC – including targeting, deployment optimization, reach/frequency frameworks, and resource trade-offs across Primary Care businesses.

• Define and evolve key performance metrics and AI-enabled insights to guide Sales and Marketing decision-making at scale.

• Translate engagement activity and platform utilization data into actionable optimization insights that improve commercial outcomes.

• Evolve in-person, digital, and hybrid engagement models to incre