Field Applications Specialist, Los Angeles

The Position

Territory: This is a remote, field based position. In this role you will provide primary support for the Los Angeles, CA service region (including Orange, Los Angeles, and Ventura county).

Location: Preference for the person selected for this role to reside in Los Angeles, or surrounding county.

Travel:  Up to 50% travel which includes overnights.

Job Facts:

This is an exciting time to join the Roche Support Network. If you are passionate about problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

​

The Opportunity: 

The Roche Support Network group is committed to providing industry-defining support to its customers. As a Field Applications Specialist, you will have the opportunity to travel and demonstrate your expertise as a technical repair and/or installation specialist for Roche assigned product lines, and provide valued service to your laboratory customers in an assigned territory.

Key Responsibilities:

• Serves as the Roche liaison and expert with the field and customers on all consultative, administrative and technical installation matters pertaining to implementation of assigned Roche systems. 

• Serves as the lead technical expert for field support staff by supporting the local support team with the identification, analysis, and execution of complex hardware instrument implementations, including pre-installation planning and resolution of post-implementation hardware issues. 

• Provides analysis, feedback and recommendations on product failure trends and serviceability issues.

• Diagnoses mechanical, hardware, software and system failure, using advanced knowledge, experience and skills. 

• Determines the most cost effective repair/resolution to minimize delay to the installation timeline. 

• Responsible for maximizing customer satisfaction with Roche hardware installations. 

• Promotes effective, positive, and productive communications among team members to ensure and maximize satisfaction of customers.

• Manages assigned installations at a level that promotes goodwill, confidence and credibility in order to exceed customer expectations in terms of product, installation and support quality.

• Will oversee and assess quality of installation teams’ work and provide feedback to regional lead engineers regarding customer site readiness, delivery, and install resource scheduling.

Preferred Requirements:

• Ability to learn Roche solutions (i.e. chemistry, immunology, molecular, life sciences, IT solutions), and stay current with industry trends.

• Clinical laboratory experience with a MT/CLS/MLS credentials.

• Effective written/verbal communication skills as well as project management experience

• Effective customer consultative skills which includes advanced scientific knowledge and analysis, exceptional customer engagement, and fostering of strong customer relationships.  

• Demonstrated ability to coach and mentor junior staff and lead by example.

• Can work as a field-based individual contributor with independence and autonomy.

Who You Are:

• Bachelor’s degree in Biology, Chemistry, Cell Biology or Biochemistry, or Bachelor’s degree in Medical Technology, and/or relevant experience

• 3 years of previous experience in a clinical laboratory or IT in a clinical lab environment

Additional Information:

• The expected salary range for this position based on the primary location of Los Angeles, CA is $92-119k.  Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.  A discretionary annual bonus may be available based on individual and Company performance. 

• Amazing benefits and 401K Match

• Company car

• Great growth opportunities

• Ability to work independently and part of a high performing team

Relocation be