Manager, Program Management

Manager, Program Management

Are you ready to join a global organization that helps diverse teams stay at the forefront of technology and innovation? Then it’s time to join Western Union as a Manager, Program Management.

Western Union powers your pursuit.

As a manager, you will facilitate collaboration across various cross-functional technical and non-technical agile teams to drive the delivery of high-quality software solutions and new products that bring business value.

Role Responsibilities

• Works with the Agile Leaders, SCRUM Masters, Technology leads and teams, Regional, Operations, Care, GTM to define E2E delivery milestones and drive value delivery for our customers.

• Partner with Product team ensuring a large backlog is built.

• Own and drive end-to-end delivery of large-scale initiatives, build roadmaps, project plans with dependencies, Track progress, identify and resolve dependencies, proactively identify risks and mitigate, escalate in timely manner eliminating issues by managing systemic impediments.

• Ensure Program/Project status is up to date in the system of record, communicate the status at regular intervals to all stakeholders including executive updates.

• Monitor progress ensuring results are reviewed and Facilitate the User Acceptance Testing process, developing rollout plans, and communicate them to all stakeholders ensuring alignment.

• Partner with operations team for successful roll out of the product to global agents.

• Coordinate major feature releases and ongoing delivery of value to customers where multiple teams are involved in development.

• Responsible for Product Launch approval, ensures each product release has mandatory approval from including Engineering, Product, Global Compliance, Legal, InfoSec, Privacy, Marketing, and business stakeholders.

• Ensure appropriate systems development and project management processes are being utilized.

• Provide expert advice and coaching to leads and teams to ensure best practice execution.

• Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues risking milestone delivery.

• Build work breakdown structures with dependencies aligning to the project goals.

• Program Metrics and Reporting: Establish performance metrics and KPIs to monitor project health and progress. Provide regular program status updates and executive-level reports communicating the status with outcomes and accomplishments.

• Technical Expertise: Possess a strong understanding of the technical aspects of projects they manage. Collaborate with technical teams to make informed decisions and assess feasibility.

Role Requirements

• 7 Years of proven experience as a Technology Project Manager or similar leadership roles in managing complex projects across multiple teams or business units.

• Strong understanding of agile methodologies and experience implementing them in large-scale projects.

• Demonstrated ability to balance technical expertise with strong business acumen.

• Demonstrated success in driving cross-functional collaboration and stakeholder management.

• Excellent communication, presentation, and interpersonal skills to engage and influence at all organizational levels.

• Analytical mindset with the ability to synthesize complex information and make data-driven decisions.

• Proven track record in leading teams to deliver high-quality results within challenging timelines.

• Change management expertise and experience driving organizational transformation.

• Relevant certifications such as PMP, PgMP, SAFe, or Agile certifications are required.

• Be available for project calls Monday – Friday from 6a-10a (Mountain).

• Bachelor's degree in a technical field such as computer science, computer engineering or related field required.  

• Jira, Jira Align and Confluence experience a plus.

• Experience working in Agile, waterfall and hybrid environment.

• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and s