Supplier Performance Operations Specialist – EV Charging Network Operations (f/m/x)

Your mission

In the Network Management unit of Network Operations, your mission is to ensure that our physical EV charging sites network across Europe operates seamlessly. Covering 24 countries, this charging network is the backbone of our business, and this role is essential to ensuring its reliable service, maintenance, and overall operational excellence.
We are seeking a proactive and detail-oriented individual who thrives in a fast-paced, international environment and is driven by operational efficiency and excellence. The ideal candidate will have strong organizational capabilities and is passionate about maintaining and improving the day-to-day operations of our charging network to meet the highest standards via successfully collaborating with multicultural stakeholders.

Responsibilities:

• Ensure high availability and high level of quality of IONITY’s HPC Network.
• Support the Operations Manager in managing supplier SLAs and service performance across the network through 24 Countries across Europe.
• Monitor and track supplier performance, ensuring adherence to agreed-upon SLAs and service standards.
• Assist in task management to improve operational performance and ensure timely delivery of tasks.
• Contribute to expand IONITY‘s service and maintenance network by support in setting up new contracts or onboarding new suppliers and setting up operational structures.
• Collaborate with multi-cultural suppliers on performance improvement plans and follow up on specific tasks.
• Provide input and support for regular SLA reports and performance tracking.
• Assist in internal reporting to top management and shareholders, including performance updates and presentations.
• Serve as a single point of contact for minor projects and workstreams, managing tasks and ensuring their completion.
• Facilitate communication between suppliers and internal teams to ensure alignment on operational objectives.
• Contribute to the setup of new processes and continuous improvement initiatives in Service and Maintenance supplier management.

Your profile

• Education: Bachelor or Master’s degree in Operations, Engineering, or a related field.
• Experience: 2–4 years of experience in supplier management, operations, or service performance, with a focus on stakeholder coordination.
• Strong task management and organizational abilities.
• High competency in data analysis and interpretations of statistics.
• Excellent communication skills with the ability to manage supplier relationships and report to senior leadership.
• Hands-on mentality with the ability to follow up on detailed tasks.
• Proficient in performance tracking, reporting, and data analysis.
• Ability to manage multiple workstreams and take on responsibility for smaller projects.
• Fluent in English; additional languages are a plus.
  
  You are the right person for this job if:
• You have a hands-on mentality and are proactive in getting things done.
• You are detail-oriented and take pride in ensuring accuracy and quality.
• You are able to take responsibility and ownership of tasks and projects.
• You have very good organizational skills, with the ability to manage multiple tasks simultaneously.
• You excel in stakeholder management and building strong relationships with suppliers and internal teams.
• You are open to travel to meet with suppliers and ensure alignment on service delivery.
• You have strong communication skills, ensuring transparency and collaboration across teams.
• You are proficient in Excel and PowerPoint, and are comfortable presenting data and insights to stakeholders.

Why us?

• Valuable Industry Experience: Kickstart your career in the E-Mobility industry and be part of the pioneering efforts in high-power charging technology across Europe.
• Diverse & Multicultural Environment: Join a vibrant workplace with colleagues from over 40 nationalities, celebrating diversity every day.
• Flexible Work-Life Balance: Enjoy the freedom of trust-based working hours, along with flexible and remote work options to harmonize your career with personal life.