Team Lead, Warehousing Client Services

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

 

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $25.00 - $29.00 per hour

Responsibilities

The primary duty of the Team Lead, Warehousing Client Services is to communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments. The Team Lead, Warehousing Client Services is also responsible for leading all Coordinator, Warehousing Client Services and assisting supervisors with managing day-to-day activity deliveries and shipments. The Team Lead, Warehousing Client Services must work in a team environment to accomplish work assignments and delegate work to all Coordinator, Warehousing Client Services.

 

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

• Oversee a team of Coordinator, Warehousing Client Services, and ensure day-to-day responsibilities are completed correctly and timely.
• Train new Coordinator, Warehousing Client Services on job responsibilities.
• Must be readily available to assist the Coordinator, Warehousing Client Services team with questions and help with any escalated customer or driver concerns.
• Engage in solutions-based communication with clients.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures
• Drive continuous improvement within the organization through collaboration with site managers.
• Proficient in the warehouse management system WMS.
• Identify trends, key issues, and successes through data analysis and customer feedback.
• Recognize opportunities for enhancing and expanding EFW client relationships.Respond to client inquiries quickly and efficiently.
• Provide prompt and professional customer service to new leads and prospects.
• Proactively engage customers to build rapport and ask for new opportunities.
• Follow up opportunities to receive feedback and continuously improve the process.
• Act as a liaison between clients, warehouse operations, and administration.
• Coordinate with appropriate operations personnel to source transportation for secured moves.
• Work with operations personnel to make sure specific client expectations are met.
• Provide clients with proactive notification of deliveries or service issues to ensure continuous communication.
• Direct drivers to appropriate docks.
• Handle data entry of orders, receipts, shipments, and BOLs.
• Assist with resolving escalated client issues.
• Continually develop market and industry knowledge to facilitate success.
• Look for ways to continuously improve processes.
• Develop and use collaborative relationships to accomplish work goals.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Must have excellent written and oral communication skills.
• Strong organizational skills and close attention to detail.
• Ability to work independently and remain self-motivated with minimal direct supervision.
• Abi