Product Support Technician - Mobile CT

Product Support Technician - Mobile CT
WHO WE ARE:NeuroLogica Corp., a subsidiary of Samsung Electronics Co. Ltd., develops, manufactures, and markets innovative imaging technologies and is committed to delivering fast, easy, and accurate diagnostic solutions to healthcare providers. NeuroLogica is the global corporate headquarters and manufacturer of mobile computed tomography, and is also the US headquarters for sales, marketing, service and distribution of all Samsung digital radiography and ultrasound systems. Our advanced medical technologies are used worldwide in leading healthcare institutions, helping providers enhance patient care, improve patient satisfaction, and increase workflow efficiency. Samsung is committed to being a leader in the field of healthcare imaging.Samsung is a growing presence in the radiology field and is committed to delivering fast, easy and accurate imaging solutions to healthcare providers. In 2015, NeuroLogica became the US headquarters for all of Samsung Health and Medical Equipment. The full range of Samsung imaging solutions includes Ultrasound, Digital Radiography, and mobile Computed Tomography (mCT). Samsung aims to become a global leader in the medical imaging space and is investing heavily in developing innovative, advanced imaging technologies that will improve the quality of people's lives. Samsung keeps a constant eye on the always-evolving, ever-changing imaging industry. By continually enhancing current product lines and seeking to develop new technologies, Samsung is at the forefront of the imaging frontier.
ROLE DESCRIPTION:Support the maintenance, troubleshooting, and analysis of medical Computed Tomography (CT) devices to ensure optimal performance and compliance with quality and safety standards. This role involves performing detailed fault analysis on returned components, assisting in root cause investigations, documenting findings, and collaborating with engineering and quality teams to improve product reliability. The technician will work under the guidance of senior engineers to perform hands-on testing, mechanical and electrical inspections, and data collection. The position requires strong attention to detail, a systematic approach to problem-solving, and a commitment to maintaining the highest standards of patient safety and regulatory compliance in the medical device industry.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Provide remote technical support (via phone, email, and direct remote connection) to customers, distributors, sales representatives, and field service engineers who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software
• Perform fault isolation, functional testing, and analysis of CT system components and subsystems
• Document test results, failure modes, and root cause findings using established reporting tools
• Assist in preparing technical summaries and recommendations for product or process improvements
• Support engineering in verifying corrective actions and reliability testing
• Maintain accurate records in compliance with medical device quality systems (ISO 13485 / FDA QSR)
• Collaborate cross-functionally with R&D, manufacturing, and field service teams
• Assist with the evaluation and testing of new revisions of product software and components before they are distributed to the field
• Assist with training and development of service engineers on customer support policies and practices
• Assist on Technical Resources & Support Infrastructure for the Service Group and Distributor network when necessary
• Attend and complete all required training and certification exams
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain current, very high level of knowledge for all products

EDUCATION & EXPERIENCE

• Associate’s or Bachelor’s degree in Electronics, Biomedical Engineering, Mechatronics, or related field (or equivalent hands-on experience).
• Technical training and at least 2 years hands on experience servicing medical equipment or similarly complex devices.  Experience with CT and Imaging a plus 
• Basic understanding of electronic circuits, sensors, and mechanical systems
• Experience with mechanical devices, tools and test equipment, and working knowledge of computer networking
• Strong analytical, organizational, and communication skills
• Eagerness to learn within a regulated medical device environment.
• Excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
• Willing to travel overnight occasionally
• Valid driving license and satisfactory driving record is mandatory, and backgroun