Customer Success Parner, Mid-West (BTP)

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

Work Location: Flexible, Mid-West Region U.S

 

Summary & Role Information:

Our team is driven by the success of our customers! The focus of this position is to help our clients successfully adopt, consume and renew their investment in SAP Business Technology Platform, including solutions for App Dev and Integration, Data and Analytics, Automation and AI. BTP CSP's work with the most cutting-edge and innovative SAP solutions and supports SAP’s most strategic SAP BTP customers.

 

Our Customer Success Partners (CSP)'s are responsible for the day-to-day customer engagement from signature onwards. In this position, you will drive the experience of your customers around product onboarding, use-case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations.

 

In this role, you would drive value realization for our customers. You will proactively engage customers post-sale to ensure they get maximum value from their Business Technology Platform investment.  You will be the technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. You have a focus on maintaining retention as you will manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). You'll use your relationship building skills to build a network of colleagues and customer-facing personnel to support your assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 

 

Our Team:

The BTP CSP team is committed to supporting each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial spirit to the mission of driving customer success. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences.

 

Experience / Role Requirements:

You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture, to strategy as full-stack experts. You have advanced experience with the Business Technology Platform, preferably across multiple domains.  You can understand, explain, and draft Cloud Architectures.

 

You will excel in this role if you:

• Have hands-on experience with SAP Business Technology Platform across multiple practice areas (Data and Analytics, App Dev and Automation, Integration, Artificial Intelligence/Intelligent Technologies)
• Have excellent communication (oral and written), presentation, program management, and organizational skills.
• Are willing to travel (up to 30% travel) and the ability to adapt to the unique business and cultural practices of each region/country. 
• Have at least 5 years of experience working in the IT Industry. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, C