Specialty Customer Support Executive, Strategic Accounts - West Coast

Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Labcorp is hiring a remote based Specialty Customer Support Executive – Strategic Accounts to support the West Coast.

Essential duties and responsibilities:  

• Responsible for onboarding, maintaining, and cultivating relationships with key accounts/practices to guarantee a top-level customer experience.
• Provide support to all assigned accounts, which includes but is not limited to running reports, ordering kits, monitoring TAT, dealing with lab issues, specialty pricing requests, updating Salesforce, EMR, and portal requests (75% of job responsibilities)
• Execute all internal sales operations needed to establish a new practice, including: shipping kits; coordinating portal set-up with IT and portal usage (add users, resend invites, etc.); developing intervention/ remediation plans as needed
• Utilize comprehensive analysis to target selected low-volume clients and potential new clients via cold calling for new growth opportunities and generate leads for aligned Directors of Strategic Accounts
• Work collaboratively with Labcorp Division sales teams and Regional Directors, operations, marketing, and customer master groups on an as-needed basis to satisfy customer needs and support the growth of new opportunities
• Upsell current clients and provide training on new product lines, ensuring a smooth submission of new product line orders
• Research, contact, and secure 2-3  quality appointments per month in a defined group of target accounts for the Directors of Strategic Accounts that this role supports

Minimum Requirements:  

• High school diploma or equivalent

Preferred Qualifications: 

• Bachelor’s degree in life sciences
• 3 or more years’ of Customer Success, Account Management, or Sales Experience in the Diagnostics segment

Additional Job Standards: 

• Proven ability to manage multiple accounts simultaneously while maintaining attention to detail.
• Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment.
• Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems
• Previous laboratory or diagnostics sales experience
• Excellent communication skills, both written and verbal
• Salesforce experience

Labcorp is seeking to hire a Specialty Customer Support Executive, Strategic Accounts (SCSR-SA) to support selected strategic accounts for account retention and focus on driving new sales through increased usage from existing accounts and lead generation with new opportunities for our continued growth across our Genetics, IVF, Donor and Women’s Health segment.

This is a unique opportunity to join the Genetics and Women’s Health sales team of a leading global life sciences company that advances patient health and empowers clear, confident decisions through its diagnostics and drug development offerings.

As an SCSE-SA, you will report to the Specialty Customer Support Manager, Strategic Accounts. This position will provide all sales-related support, reporting, and procedures, as well as onboarding assistance to the Directors' Strategic Accounts (DSA) for select strategic accounts. This will account for approximately 75% of the SCSE-SA’s job responsibilities. In addition, the SCSR-SA will be responsible for generating leads for increased sales opportunities within these existing strategic accounts and selected new accounts. This will represent approximately 25% of the CSR-SA job responsibilities. As an SCSE-SA, you will work in conjunction with your field counterparts to maintain and grow the selected strategic accounts through their engagement with the client.

We are seeking an individual with strong communication skills, highly organized, and who has the ability to manage multiple large-volume accounts.

This position will support one or two geographic areas on the West Coast. Working the hours of 8 am – 5 pm PST is required and will support up to two Directors of Strategic Accounts in their respective geographic areas. Occasional travel of less than 5% annually may also be necessary.

Application Window: Through 4/28/26

Pay Range: $70,000 to $85,000 base salary plus commission

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Variable Compensation: The position is also el