Field Technician

General information

Requisition # R61073 Locations USA-CA-Altadena Posting Date 06/20/2025 Security Clearance Required Public Trust/Suitability Remote Type Onsite Time Type Full time

Description & Requirements

Transform the future of federal services with ManTech! Join a vibrant, energetic team committed to enhancing national security and public services through innovative tech. Since 1968, we’ve partnered with Federal Civilian sectors to deliver impactful solutions. Engage in exciting projects in Digital Transformation, Cybersecurity, IT, Data Analytics and more. Ignite your career and drive change. Your journey starts now—innovate and excel with ManTech!

ManTech seeks a motivated, career and customer-oriented Field Technician to join our team in Altadena, CA. This is a contingent position set to end 12/31/2025.

This position will provide IT Support in a heterogeneous environment (Windows, Mac and some Linux) with a high focus on problem resolution and customer service.  It will be responsible for resolving a range of requests and meeting customer satisfaction and continuous service delivery demands.  IT Support in this role is a fast-paced in support of laptops, mobile devices, password resets/synchronizations software issues and RSA Token provisioning.

Responsibilities include but are not limited to:

• Resolve a broad range of technical issues in support of customer’s computer and mobile hardware, software and network related issues.
• Install, configure and troubleshoot software
• Maintain and updates records and tickets using ServiceNow is a must
• Provide support on an as needed basis outside of normal business hours
• Alert management to any issues that may require escalation with details of the situation

Minimum Qualifications:

• A minimum of three years’ experience with desktop systems support in mid to large environments
• Familiar with PIV (Personal Identification Verification), TFA/RSA (Two Factor Authentication), and supporting Mobile devices and (Apple and Android OS)
• Familiar with Windows 11, Red Hat 7, SCCM, and JAMF; Strong understanding of Apple 15.3.1 Sequoia
• Experience with the desktop imaging process and provisioning and managing computers in an active directory environment
• Experience using problem/ticket management systems (ServiceNow)
• In depth understanding of networking (wired and wireless)
• Certified in one or more of the following:
  • Apple (ACMT, ACSP)
  • Windows (MCSE, MOS)
  • CompTIA A+

Preferred Qualifications:

• B.S. or B.A. in a technology field

Clearance Requirements:

• Must be a US citizen and be willing and able to obtain and maintain a Public Trust prior to starting this position

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time
• Constantly operates a computer and other office productivity machinery, such as a computer

The projected compensation range for this posi