Customer Relations Specialist

Job Title

Customer Relations Specialist

Job Description

Customer Relations Specialist:

The Customer Relations Specialist serves as the main point of contact for customers, handling requests through various channels and ensuring clear communication of solutions and service updates. They coordinate internally to create service work orders and support overall customer satisfaction.

Your role:

• Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns.

• Take ownership to determine customer’s requirements and recommend appropriate solutions.  

• Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.

• Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross sell products.

You´re the right fit if:

• You have acquired 2+ year of experience in customer service, or any related fields.

• You have High School Diploma or GED

• You possess a very strong phone presence for taking inbound calls and making outbound cold calls as well as collaborating with internal stakeholders

• You have ability to apply persuasive selling skills via telephone to address customer needs

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. 

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Nashville, TN is $25 to $27 hourly.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here