Associate Account Manager

TITLE Associate Account Manager  
DEPARTMENT Client Services  
DIVISION NP Accel 
LOCATION Remote – US 

ABOUT OUR COMPANY 

NP Digital (NPD) is a global award-winning performance marketing agency. In 2024 Campaign Magazine labeled us the Global Agency of the Year in two categories, and The Drum awarded us the Agency Business Award for Global Development. Google recently handed us the Agency Excellence Award for Media Unification and AdAge listed us on their Best Places to Work list in 2024 and 2025. 

NP Digital combines proprietary platforms with best-in-class talent to deliver leading edge experiences centered around: paid and organic search, social, content, retargeting, performance display, feed management and conversion rate optimization. 

NP Accel focuses on creating innovative, adaptive, and data-driven digital marketing plans for our SMB clients. Obsessed with helping companies grow and exceed their goals with scalable solutions, NP Accel delivers on the mission of continually helping brands connect and engage with their audience. 

ABOUT THE OPPORTUNITY  

We are seeking a creative go-getter to serve as an Associate Account Manager for our company. 

The Associate Account Manager is a client-facing role. Working both as an individual contributor and collaboratively with a team, this role is responsible for building and maintaining healthy client relationships. 

The ideal candidate for this role has a digital background, superior communication skills, and strong desire to learn and grow in a digital agency environment. Demonstrated, hands-on experience managing multiple clients is a huge plus, but not required. We are seeking high potential performers that just need a great opportunity to grow! 

This role is available due to an internal transition, offering a great opportunity for a new team member to join and make an impact. To qualify candidates must reside and be eligible to work in the US. 

ABOUT THE RESPONSIBILITIES  

• Work hand-in-hand with our Group Account Directors and delivery teams to drive results for our clientbase.
• Interface with clients, strategic leads, and supporting account team to deliverforclients across a wide array of industries.
• Demonstrate confidence and authorityasthe day-to-day voice of the agency.
• Use a data-driven approach via web analytics for monitoring and reporting of online marketing campaigns.
• Acquire in-depth knowledge of each client’s business including key issues, competitive situations and industry trends.
• Demonstrate good judgment, ability to foresee potential issues, and a proactive approach to problem-solving.
• Effectively present the agency’s POV, recommendations, and deliverables to a range of client audiences.
• Serve as a thought leader and client advocate fornew technologies, platforms, and programs.
• Work alongside dedicated specialists and Group Account Directors to create a good story around campaign performance, provide strategic insights and recommendations. 
• Ability to define KPIs and deliver onclient objectives and targets for volume and ROI.

ABOUT YOU 

• 1 year of experience in a digital marketing setting, whether that be an agency or in-house.
• A passion for marketing and client service.
• Strong written and verbal communication skills.
• Demonstrated organizational skills and extreme attention to detail.
• Able to work independently and efficiently in order to meet organizational goals.
• Deadline-oriented, and able to deliver high quality work to clients under pressure.
• Excellent analytical, critical-thinking and problem-solving skills.
• Self-motivated, self-starter, able to independently execute with minimal supervision in a fast-paced agency environment with rapidly changing priorities.

BONUS POINTS 

• Previous work at an Agency preferred with hands on familiarity in account management.
• Strong foundational knowledge of SEO practices and implementation.
• Experience with Google