Senior Revenue Technology Analyst - SFDC

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Sr. Revenue Technology Analyst, you will be pivotal in the ongoing development and management of our revenue technology for Sales and Marketing. This role is a blend of technical project management, administration, and analysis, requiring a strong grasp of process and systems. You will work closely with cross-functional teams, including Sales, Marketing, Customer Success, Product, and IT, to identify, develop, and deploy core business processes across revenue functions. You will be responsible for the day-to-day configuration, support, maintenance, and enhancement of key applications, driving improvements, streamlining processes, and ensuring our technology solutions align with business objectives.

You Will:

• Own and manage the end-to-end projects in the Salesforce ecosystem
• Collaborate closely with Sales, Marketing, Customer Success, Product and IT team members, operating as a project owner and executor
• Keep up to date with our software’s releases, features and best practices in order to make recommendations to management regarding implementations
• Evaluate, select, implement, and integrate technology tools into a solution to support sales and cross-functional business unit stakeholders
• Provide on-going support and system administration to quickly fix issues with Salesforce.com and 3rd party applications.
• Design, build, and test best practices solutions to accelerate our business.
• Assist in the training and enablement of new users, and grow the tech skill set across the organization
• Act as the liaison between our users, vendors and the application development teams.
• Extract, manipulate, import/update large and complex datasets.

You Have:

• 4+ years of experience as a Salesforce Administrator, with Salesforce Admin Certification required
• Extensive experience integrating and configuring Salesforce connected apps such as Salesloft, LeanData, Demandbase, Marketo, Clari, and Gong
• Proven expertise with Salesforce Sales Cloud
• A thorough understanding of SFDC best practices and functionality
• A deep commitment and passion to making impactful improvements and enhancing efficiency
• In-depth knowledge of the Salesforce platform, including the configuration of custom objects, flows, and validation rules
• A solid understanding of agile sprint methodology and the release management process
• Hands-on experience in performing complex data loads
• An eager approach to learning, helping, and growing within the team
• A strong sense of ownership and pride in your work
• Exceptional written and verbal communication skills

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy a