Customer Support Manager (Aerospace Distribution Services)

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Title:     Customer Support Manager (Aerospace Distribution Services)

Company: BDSI

Job ID:   98755

Location:  Wichita, KS

 

Position Summary:

Manages employees performing supply chain activities within Product Support.  Develops and executes project and process plans, implements policies and procedures and sets operational goals.  Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements.  Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.  Provides oversight and approval of technical approaches, products and processes.  Manages, develops and motivates employees.

 

Essential Job Duties and Responsibilities:

 

Business Acumen

• Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations.  Applies this information in a way that contributes to the organizations strategic plan and bottom line.

Communication

• Using a variety of media, clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

 

Continuous Learning

• Demonstrates an interest in personal learning and development.  Seeks feedback from multiple sources about how to improve and develop; modifies behavior based on feedback or self-analysis of past mistakes.  Takes steps to develop and maintain the knowledge, skill, and ability to perform.

Customer Focus

• Makes customers and their needs a primary focus of one’s actions.

Innovation/Creativity

• Discovers new opportunities and solutions for problems by looking beyond current practices and using innovative thinking. Tries different and novel ways to deal with work problems and opportunities.

Quality

• Provide products and services that meet the highest technical and quality standards, regulatory requirements, and company policies and processes and embrace first-time quality as a way of life – not accepting, crating or passing any defects and speaking up.

Safely Awareness

• Identifying and correcting conditions and behaviors that affect employee, public, and customer safety; upholding safety standards; demonstrating proactive safety culture leadership.

 

Technical Competencies

Analytical Skills (Technical)

• Skill and ability to: collect, organize, synthesize, and analyze data; summarize findings; develop conclusions and recommendations from appropriate data sources.

 

Boeing Knowledge

• Knowledge of Boeing’s organizations, processes, program plans, policies and procedures, and products required to effectively perform functional responsibilities of the occupation.

Customer Knowledge

• Knowledge of techniques to help identify a customer’s organization, capabilities, practices, support resources, preferences, problems, and other constraints in order to provide effective product support and technical issue resolution.

 

Basic Qualifications (Required Skills/Experience):

• 8-10 years of experience in Sales and/or Program Management in an aerospace or complex industry.
• 4-6 years of supervisory experience
• Managing customer programs with annual revenues in excess of $100 million.
• Proficient knowledge in all Microsoft Office (Excel, Word, PowerPoint) applications.
• Demonstrated leadership, communication and problem-solving skills.
• Experienced in managing sales team, demand creation and deliver revenue targets.
• Ability to tailor messages to internal and external customers and across multiple levels of the customer’s organization.
• Ability to work in a fast-paced environment.
• Ability to manage competing priorities.
• Excellent communication skills, both written and verbal.
• Highly motivated, self-directed individual with strong leadership skills.

 

Preferred Qualifications (Desired Skills/Experience):

• Education:  Bachelor’s Degree in Bus