Senior Manager, Retail Property Solutions

Senior Manager, Retail Property Solutions

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As Senior Manager, Retail Property Solutions you will co-lead the facilities operations management of retail real estate assets, including bank branches and Cafés. This person will be responsible for management of third party vendors, held accountable to key performance metrics, and closely manage the budget. This is a highly collaborative position with many stakeholders involved internally and externally. You will be joining a dynamic, highly skilled, and forward-thinking commercial real estate team that you will need to complement and challenge.

The ideal candidate will be a results-oriented leader with a deep understanding of building systems, preventative maintenance programs, and budget management. This role requires a proactive and hands-on approach to ensure our properties are safe, reliable, inviting, and consistently meet the highest standards of operational efficiency and aesthetics.  The candidate must demonstrate outstanding communication and partnership skills, which are essential for interacting and communicating with multiple parties involved.  The candidate should be able to independently execute projects from inception to completion.

This position will report to the Director of Retail Property Solutions and will interact with senior leadership within the organization.

Key Responsibilities:

• Serve as a primary point of contact for specific region’s retail facility-related issues, ensuring timely and effective communication and resolution.

• Forge relationships with key stakeholders to ensure delivery of commitment.

• Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.

• Identify opportunities for cost savings and operational efficiencies without compromising quality or safety.

• Conduct regular property inspections to identify maintenance needs, safety hazards, and aesthetic deficiencies, and ensure immediate resolution.

• Manage all third-party vendor relationships, including performance monitoring and service delivery to ensure quality and cost-effectiveness.

• Ensure all facilities operations are in full compliance with local, state, and federal regulations, including OSHA, ADA, and fire codes.

• Understand and manage to KPIs and OKRs.

• Prioritize and manage multiple projects with competing deadlines.

A great candidate will have: 

• Ability to confidently and clearly communicate project progress/milestones to the leadership team and cross-functional stakeholders.

• Solutions driven mindset, with the ability to anticipate problems and proactively present multiple solutions to different audiences and drive consensus across teams on complex construction problems.

• Ability to identify facilities risk and implement comprehensive mitigation and contingency plans.

• Skillset to work on large-scale complex, cross-departmental projects that have a direct impact on the company.

• Availability to respond to emergencies outside of normal business hours.

This role will require approximately 40%-45% travel to Cafés and Branches throughout the Nation.

Basic Qualifications:

• Bachelor’s degree or Military Experience

• At least 5 years experience in project management

• At least 7 years of experience in commercial facilities management 

• At least 3 years of experience in remotely managing sites

• At least 5 years of experience in vendor management or cost management

• At least 3 years building systems, including HVAC, electrical, plumbing, and fire suppression systems