Sr. Technical Program Manager

About the team

The AI organization at Zillow is at the forefront of redefining the real estate industry by helping millions of people use AI technologies to find their next home! We strive to redefine the home shopping and transaction experience by providing an always-on assistant that integrates deep user insights and sophisticated reasoning. By embedding domain knowledge and specialized expertise in these assistants, we empower home buyers and real estate professionals to gain efficiency while maintaining Zillow's competitive edge. This lean, customer-focused team comprises scientists and engineers working together to deliver a fabulous customer experience. We truly believe in accountability, collaboration, and clarity.

About the role

Zillow is looking for a Senior Technical Program Manager on the AI team to help drive the roadmap of sophisticated LLM and Multimodal core tech and product experiences. This role will directly report to our distinguished scientist who leads a few ambiguous AI initiatives, will be responsible for coordinating with the corresponding engineering, product, and design teams, meanwhile help cultivate teamwork across different engineering teams!

As a Senior Technical Program Manager on the AI Team, you will:

• Help define the technical roadmap, managing multiple AI programs from concept to production.

• Set up and complete meeting routines to ensure program success (e.g. Agentic AI Scrum of Scrums, Sprint demos, etc).

• Coordinate with product team and define science fused product planning and roadmap.

• Oversee Agentic AI Rhythm of Business to optimize ROI on time the PEMD group spends in meetings.

• Drive the transition from early-stage exploration or novel experiences into scalable prototypes with well-defined achievements for launch.

• Ensure the success of new LLM and Multimodal AI tech properly shipped to the products.

• Engage with design partners to provide guidance and identify emerging opportunities to convert design ideas into product experiences our customers love.

• Establish evaluation frameworks for measuring the impact of LLM models and iterate based on findings; additionally, partner with data scientists to scale experimentation, automate feedback loops, and optimize models for performance and efficiency.

• Assist the team in sharing updates with collaborators through asynchronous communications, covering project progress and the quarterly Agentic AI newsletter.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $145,500.00 - $232,500.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of technical product or program management experience.
• Master’s Degree or equivalent experience in Computer Science, Electrical Engineering, or a related field with solid knowledge of innovative LLM, multimodal, voice agent.
• Strong product sense, especially in bringing to bear AI to transform the user experience.
• Have the passion and strong desire to incorporate brand-new AI tech into existing products or build innovative feature sets for end users.
• Experience working with engineering and AI teams for developing dialogue systems capable of longer, natural conversations, multi-step reasoning, context-rich decision-making.
• Experience deploying and scaling AI products and services capable of handling hundreds of millions of daily interactions with high availability, low latency, and robust fault tolerance.
• Strong communication skills - you will be aligning Engineering, Science, Product, and Design while also updating leadership and collaborators on business impact, tradeoffs, and new technologies.
• Ability to clearly communicate complex technical concepts to non-technical teams.
• Proven track record to manage sophisticated, cross-functional projects from inception to completion, with a focus on delivering hi