Business Application Manager to contribute to the transformation of our application landscape

Application deadline: December 22nd, 2023

 

Are you passionate about IT and enjoy being the “key link” between IT, Operations, and our Core-Business? Do you want to contribute to the transformation of our application landscape? And would you like to be part of a great team at ISS Denmark's Danish head-office in Søborg and work closely with our Global IT organization? If it is a yes for all three, you might be our new Business Application Manager!

 

ISS Denmark is looking for a Business Application Manager with deep insight and interest in understanding our core-business processes - with a special flair for the daily flow in our operations, and therefore is second-to-none in delivering the right solutions and priorities, also when our systems and applications are facing down-times. We are in the middle of a transformation, where we are optimizing the efficiency and adaptability of our application landscape. Standardizing and developing alongside other ISS countries in Global IT is another focus area, to establish a stable, agile and cybersecure IT Operations- and service delivery.
 

Trust, transparency, and collaboration are at the very heart of our way of working.

 

Manage the lifecycle of our application portfolio in Business IT

You will be part of the Application Management team with 12 colleagues. Our main purpose is to manage the lifecycle of our application portfolio which includes ensuring applications are compliant to IT rules, legislation, security and risk. You will contribute to a great variety of tasks and projects within application management and will be involved in almost all business applications in our Business IT. 
 
Your main responsibilities include:

• Daily application management, including operations, maintenance, and incident management 
• Change and release management, such as initiating, editing, documenting, and authorizing changes in alignment with Release Management processes and guidelines
• Establish strong network and relations to managers and colleagues from Operations, in order to really understand the business processes and translate them into functional changes   
• Close corporation and sparring with the Business Application Developers, to ensure knowledge-sharing and input
• Review of business demands 
• Vendor and cost management (Applications related)
• Functional Test management including coordination of end user test with Operations

 
In addition, you will play a leading role in system enhancements and process improvements and must therefore have a deep insight in application management, software and tools. 
 

Structured and analytical IT professional with application management skills

You are an experienced IT professional with a relevant education within IT, and practical experience working within Business Application Management, process management or IT Service Management - preferably from consultancy or from an internal IT-function in a large, international company.

 

Your key competencies include the following:

• Solid business understanding and commercial insight, combined with deep technical insight.
• Preferably experience with incident and change management.
• Experience with and certified in ITIL or other similar framework is an advantage.
• Great communication skills and communicate fluently in both Danish and English.

 

Moreover, you are a positive individual with a can-do attitude. You posses a structured way of working and have an analytical mindset. You are able to handle great complexitity in your tasks, as well as digging into details when required. You have a high drive, work proactively and thrive in a dynamic work environment, balancing several tasks simultaneously. Finally, you are a team player who emphasizes the importance of having great, competent and ambitious colleagues while enjoying a fun and social work environment.

 

We offer

Become part of one of the world’s leading providers of facility services. With ISS, you get 350,000 colleagues globally and 6.000 in Denmark who are experts in catering, technical services, cleaning, support services, leadership, and facility management. The key word that binds us together is service, where we focus on delivering the best facility services and creating the workplace that our customers dream of. We seek to be a place of belonging and create places where people are respected, embraced, and valued for exactly who they are. Diversity and inclusion have always been in our DNA, and our diverse workforce has played a critical role in fostering our innovation, company culture and financial growth.

We offer you an interesting and challenging position, skilled and ambitious colleagues as well as exciting career and development opport