Senior Systems Administrator

Job Description

Isobar Public Sector is seeking a Senior Systems Administrator to execute the day-to-day operational activities required to maintain the delivery of technology services to the business. The role will operate within an effective framework to ensure that standardized methods and procedures are adopted in order to maximize service quality and improve day to day operations.

Successful candidates must have the ability to think quickly, establish the appropriate solutions, and deliver flawless results. Exceptional customer service skills are a must. The Senior Systems Administrator will report directly to the IT Director.

What You’ll Do

• Provide guidance and expertise to users of the processes
• Maintain knowledge of the business’ technical operations, teams, applications and businesses
• Adopt a continuous service improvement approach to ensure processes remain relevant and effective
• Manage the IT Help Desk by maintaining a high level of responsiveness, communication, professionalism, and overall staff knowledge
• Troubleshoot and resolve virtual, physical and network infrastructure issues
• Manage, monitor, and report on the services
• Diagnose and resolve technical hardware and software issues
• Advise users on appropriate action
• Provision accounts, equipment, and resources as needed
• Identify and escalate situations requiring urgent attention, redirecting problems to the appropriate resource
• Track and route problems, requests, and resolutions in the knowledge management system
• Coordinate asset procurement, distribution, and disposition
• Lead IT Onboarding process for all new hires
• Maintain a deep understanding and awareness of technology advancements for future cloud, software, and other related implementations

Who You Are

• Ability to establish and maintain a professional relationship with team members and department contacts
• Ability to collaborate with team members to meet goals or complete tasks
• Working technical knowledge of the following:
  • Microsoft Windows 10 & 11
  • Macintosh OS X
  • Microsoft Office/Outlook (PC/Mac)
  • Microsoft Remote Desktop
  • Network troubleshooting (WAN/LAN/WiFi)
  • Mobile device support (Apple, Android, Windows Mobile)
  • Microsoft Active Directory
  • Microsoft Teams
  • AWS
  • JIRA/Atlassian
• Awareness and understanding of security principles, i.e., 2FA, Single Sign-on using Okta/Duo
• Experience with asset control procedures
• All candidates must be willing and able to obtain a security clearance

Who We Are

Isobar Public Sector combines next-level commercial capabilities with deep government expertise to solve complex technical challenges and deliver unparalleled digital transformations. We are an experienced technology services provider that specializes in human-centric design, emerging technology, machine learning, secure cloud solutions and application development. We take pride in our 20+ year heritage of working with the Department of Defense.

Here are some of the benefits that accompany full-time employment at Isobar. 

• We offer flexible time off for vacation and personal time. We believe in treating adults like adults and allowing for open communication between team members and their supervisors to determine proper timing and coverage.
• In addition to 16 recognized holidays, our offices are closed the last week in December. This adds up to 21 paid company holidays in 2023.
• Multiple levels of offerings for medical and dental, including a covered membership fee to exceptional primary care through One Medical.
• Other miscellaneous benefits like Short-Term and Long-Term Disability at no cost, company-covered Life Insurance at double your base salary, access to group legal services, identify theft protection through LifeLock services, etc.
• A generously paid parental leave policy that enables 16 weeks of leave, regardless of gender, at 100% pay.
• Supporting employees pursuing adoption or surrogacy, Isobar will reimburse up to $14,440 in eligible adoption expenses and $25,000 in eligible surrogacy expenses. 
• 401K + company matching: 50% of every dollar you contribute, up to the first 6% you contribute; you are 33% vested after each year of service, becoming fully vested after three years with the company.

At Isobar, we are a culture of many, united as one…

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender, gender identity or expression, or veteran status. We are champions for meaningful progress