Client Service Advisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Service Advisor

What does a successful Client Service Advisor do at Fiserv?

At the Clover Partner Solutions Team, we are committed to providing exceptional support to our Fiserv ISOs who offer the innovative Clover product. We foster robust relationships with the Clover Help Desk, Clover Engineering & Development, and Fiserv Hardware Services to ensure our ISOs receive the utmost benefits. Our mission is to be the advocate for our partners, setting the highest standards in partner support.

What you will do:

• Efficiently manage time-sensitive inquiries from external partners and internal departments to provide responses within SLAs (Service Level Agreements).
• Advocate partners' concerns to internal teams and oversee the communication of resolutions.
• Communicate with clarity, precision, and confidence to ensure effective problem-solving.
• Actively listen to understand partners' needs and respond appropriately.
• Manage client experience and operational partner escalations, utilizing direct one-on-one phone contact when necessary.
• Identify operational gaps, analyze, research, and propose solutions for escalated processes, escalating critical issues to management when needed.
• Maintain personal accountability for in-depth knowledge of all client solutions, processes, and procedures.
• Educate partners on best operational practices to enhance their business success.
• Engage in continuous learning to expand skills and product knowledge, including understanding the product lifecycle and operational setups.
• Organize, prioritize, and set goals to meet responsibilities effectively.

What you will need to have:

• High school diploma or equivalent and/or equivalent military experience.
• 3+ years of experience in customer service.
• Proven ability to work independently with minimal supervision.
• 3+ years of experience in building and managing relationships in a customer service environment.
• 3+ years of experience with Effective written and verbal communication.

What would be great to have:

• Bachelor’s degree and/or equivalent military experience.
• 2+ years of experience in the financial services or technology industry.
• Familiarity with Fiserv’s products, platforms, and operational areas.
• Demonstrated ability to resolve issues with urgency and drive them to closure.
• Adaptability in dynamic environments with shifting priorities.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship, now or in the future.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain of its