Customer Service Specialist

 

 

Customer Service Specialist
Working Location: Congers, NY

This position does not qualify for international relocation. 
All candidates must be authorized to work in US and not require sponsorship.

 

Improving Health through Science and Technology!  At Aptar Pharma, we specialize in Drug Delivery offering Innovative Devices, Services and Solutions focused on the Patient Experience.  Aptar Pharma is part of Aptar Group, a global leader of dispensing systems for the packaging industry.  Aptar Pharma has been setting the standard in drug delivery for decades providing health technology solutions and services enabling effective patient treatment.  Be You, Be Aptar! 

What You Will Do at Aptar Pharma:

The primary mission of the Customer Supply Chain Specialist is to receive, process, and expedite customer purchase orders to ensure accurate, on‑time delivery while consistently demonstrating a strong customer‑centric mindset. This is a customer facing position, only candidates with relevant experience will be considered.

What Aptar Pharma Is Looking For:

• Manage sales order entry, establish acceptable lead times with production sites, and negotiate improvements when required.
• Demonstrate strong customer centricity by understanding client needs, anticipating challenges, and delivering long‑term value.
• Proactively engage with customers to identify evolving requirements and translate insights into actionable improvements.
• Collaborate effectively with cross‑functional teams, partners, and external stakeholders to ensure exceptional customer experience.
• Maintain accurate Customer Master Data in SAP, including customer information, specifications, and pricing, based on input from Sales.
• Ensure order accuracy by verifying client requirements and confirming that Sales have provided all necessary documentation and specifications.
• When applicable by site, monitor the delivery and invoicing process to ensure timely completion.
• Partner with Sales to review client requirements, open orders, overall portfolios, and services/tooling orders.
• For local production, work closely with Planning to align on customer requirements, deliveries, and potential delays.
• Resolve order‑related customer issues by coordinating with relevant internal departments.
• Oversee the input, tracking, and accuracy of trial orders.
• Collaborate with Accounts Receivable, Credit Management, and Sales to resolve payment issues.
• Work with Quality and Sales to follow up on Return Authorizations and manage replacement orders by agreed terms.

 

What you will bring on the journey

Education

• Bachelor’s degree or equivalent work experience.

 

Experience

• 3-5 years’ experience in Supply Chain, Customer Service or in a similar position interacting with customers.
• 3-5 years’ experience in a Pharmaceutical environment preferred.
• 1-3 years’ experience in Freight Forwarding, Traffic and/or Logistics a plus.
• Knowledge of SAP or other similar ERP system.
• Proficient with Microsoft, Excel Word, and PowerPoint.

Skills

• Thoroughness: Demonstrates strong attention to detail and accuracy, ensuring tasks are completed correctly, on time, and with consistent follow‑up.

• Teamwork: Collaborates effectively with others, contributing fully to shared objectives and willingly taking on roles that support continuous improvement initiatives.

Communication & Knowledge Sharing: Proactively shares information, insights, and learnings; communicates ideas clearly, accurately, and appropriately for the audience.

 

What We Offer

• An exciting, diverse and value based working environment.
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary
• Contribute to the communities where we reside.
• Innovative benefits plan which includes: 401k plan with Company ma