Domain Architect — Cisco Cloud Collaboration (UC / Webex Calling)

Qualifications

 

• Minimum 10 years of industry experience in IT infrastructure architecture, technology consulting, advisory, or professional services
• 3–5 years operating at a Senior or Lead Architect level (or equivalent scope and responsibility)

 Cisco UC & Cloud Calling Expertise (Required)

• Deep, hands‑on, current expertise across the Cisco UC and cloud‑calling stack, including:
  • Webex Calling (UCaaS) — both Multi‑Tenant and Dedicated Instance
  • On‑prem Cisco UC platforms that Webex Calling replaces, including:
    • Cisco Unified Communications Manager (CUCM)
    • Unity Connection
    • IM & Presence
    • Expressway
    • CUBE
    • Emergency Responder with E911
    • Nomadic E911 solutions (RedSky or comparable)
• Hands‑on experience with Cisco Unified Contact Center Express (UCCX) as part of voice migration workstreams
  • This role does not require deep Webex Contact Center / CCaaS expertise
  • UCCX experience is limited to migration and integration scenarios, not full contact center specialization

Microsoft Teams Voice (Strongly Preferred)

• Working knowledge of Microsoft Teams Voice in:
  • Cloud configurations
  • Direct Routing deployments using AudioCodes or Cisco CUBE
• Ability to operate fluently across both Cisco and Microsoft UC platforms
  • WWT customers do not align cleanly to a single OEM
  • Strong architects on this team work comfortably across both ecosystems

Pre‑Sales & Customer‑Facing Rigor (Required)

• Demonstrated pre‑sales discipline, including:
  • Accurate level‑of‑effort estimation
  • Defensible solution scoping
  • Ability to articulate solution architecture at both technical and business levels
• Proven success in customer‑facing pre‑sales conversations
• Track record of strong pre‑sales closure rates is a meaningful differentiator

Automation, Development & AI Fluency (Required)

• Hands‑on experience with modern automation and development tools, including:
  • REST APIs
  • Webhooks
  • JavaScript or comparable scripting languages
• Ability to automate:
  • Webex Calling and Cisco UC configurations
  • Migration tooling
  • Documentation generation
• Familiarity with Cisco’s native AI capabilities within the Webex Calling cloud is a strong differentiator
• Ability to actively contribute to AI‑assisted documentation, level‑of‑effort generation, and delivery productivity tooling
  • This role is expected to be a builder and contributor, not just a consumer, of AI‑enabled capabilities

Certifications (one or more required, more than one preferred): 

• Cisco Certified Network Professional — Enterprise + Collaboration 
• Webex Calling Professional / Webex Calling Administration Professional 2024 
• Microsoft Teams Voice Engineering Expert / Administrator certifications 

Consulting and leadership qualifications: 

The role demands advanced communication skills, including business and technical writing, executive-level presentations, and the ability to work successfully across all customer levels from C-level executives to end users. The Domain Architect must demonstrate the ability to lead architecture-development activities, drive comprehensive discovery and analysis, and make defensible technical and business recommendatio