SAP NS2 Fieldglass Support Engineer

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

SAP NS2 Fieldglass Support Engineer - Virtual 

 

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP.  At SAP NS2, we leverage best-in-breed technologies engineered by SAP to protect the lives, assets and information of Americans.  We offer SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

 

This position requires access to customer data.  Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role.  

 

We are currently seeking a Senior Support Engineer to provide back end/technical support for all users of the SAP Fieldglass application, our proprietary services procurement application. The successful candidate must have working experience creating and editing SQL, preferably T-SQL, on a day to day basis to resolve issues.  The ideal candidate must also have exceptional analytical, critical thinking, and troubleshooting skills.

 

Responsibilities, success factors and competencies can include the following, but may be customized due to regional or business need.

 

Key Responsibilities:

• Providing exceptional support to internal teams regarding any system issues that have been escalated to the Technical Support Engineering Team in accordance to Service Level Agreements
• Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
• Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
• Serve as a liaison between various internal teams such as Operations, Development, QA and DBA’s
• Become an expert in all facets of the SAP Fieldglass’ proprietary services procurement application

• Participate in special projects and teams when required as well as take part in meetings with clients’ technical personnel as required
• Communicate complex issues both at a technical and non-technical level to different audiences
• Have the foresight to identify best solutions for specific situations and contribute ideas to enhancing the SAP Fieldglass application based on both internal and client needs
• Contribute in creating documentation for both internal and external use
• Demonstrate ability to be productive with minimal supervision, have focus on service and the foresight to understand future impacts current changes may have on the SAP Fieldglass application and/or client’s business processes
• Participate in weekend support activities and extended coverage if required

 

We are looking for:

• BA/BS in Business, MIS, Computer Science or equivalent industry work experience
• 5-8 years working in all aspects of the SAP Fieldglass application
• 3+ years of relevant work experience demonstrating a high level of knowledge of SQL scripting, preferably TSQL, ad-hoc reporting, proven troubleshooting skills and the ability to work with minimal supervision
• Proficiency with MS Excel, Access, Word and PowerPoint is required
• Client facing experience
• Must show strong analytical skills and can translate business requirements into technical solutions
• Outstanding interpersonal & communication skills as this role requires close collaboration acro