Patient Access Advocate Team Lead

Overview

Talent Pool: Admin/Clerical The role of the Patient Access Advocate Team Lead will oversee all day to day department operations in addition to being a working resource to the patient access teams. Primarily, you will coordinate work assignments, train new hires and monitor the department?s performance to ensure accuracy and efficiency in accordance with practice protocols.

 

Responsibilities

 

 Leads the team in the registration process ensuring the verification of patient demographics and insurance information. Ensures accuracy for payment processing and insurance billing. Trains new employees with registration workflows.Leads established protocols for collecting and posting co-pays, payment processing and review of records for bad debt. Ensures adherence to No Surprise Act. Trains new employees.Ensures accurate cash drawer and leads the preparation of daily deposits and close processes. Trains new employees.Leads the team in following practice scheduling guidelines for single or multiple clinics and referral and testing appointments.Trains new employees with appointment scheduling guidelines.Trains staff on general office protocol for incoming calls, messages, voicemail and follow ups.Trains staff on general office protocol for to answer incoming calls, messages, voicemail and follow ups.Ensures a positive guest experience through adherence to Steps of Service protocols. Deescalates situations when necessary. Trains new employees.Trains new employees with providingstaff on general clerical support; for the practice to include handling paperwork, medical records, faxes, scans, filing, typing, etc. Ensures new patient information is delivered in a timely manner.Assists the team with all workflows as volume and staffing require.

Qualifications

 

EDUCATION:REQUIRED:High School Diploma or equivalent.PREFERRED:Graduate of a certified medical office training course.

 

EXPERIENCE:REQUIRED:2 years proven medical practice front office experience.Proficient in EPIC Cadence/PreludeCustomer Service experience in healthcare setting.PREFERRED:Prior history of team leadership, informal or formal.

 

LICENSURE/CERTIFICATION/REGISTRY/LISTING: