Trade Services Specialist, US Trade Operations

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Service clients by leading a team of Trade Service Representatives
• Act as a back up to the trade service managers, while providing feedback and recommendations to improve less experienced staff
• Provide input to managers on performance and recommendations relative to salary and promotion for less experienced staff
• Analyze the continued satisfaction and retention of existing clients and referral of international banking issues
• Train and coach daily work flow of less experienced staff, resolve routine issues and escalated problems
• Perform issuing, advising and amending of letters of credit, negotiation of letters of credit documents, processing documentary and direct collections in accordance with Trade Services standards
• Present recommendations for identifying opportunities for growth through client referrals and making recommendations to changes in existing policies, practices and procedures
• Develop full working knowledge of complex letter of credit documentation, governing regulations, bank operations and credit risk
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Trade Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Trade Services, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with Bank Secrecy Act (BSA)/Anti-Money Laundering (AML), Sanctions and Anti-boycott policies and procedures, and demonstrates an ability to understand and consistently adhere to procedures related to these subjects.
• Certified Documentary Credit Specialist (CDCS) certification
• Knowledge of Uniform Customs and Practice for Documentary Credits (UCP), International Standard Banking Practice for the Examination of Documents (ISBP), Uniform Rules for Collections (URC) and related trade rules
• Experience in International Trade operations; similar work experience, such as payment or credit operations, may be taken under consideration as well
• Quality control experience, including identifying discrepancies and red flags, mitigating compliance risks, and ensuring adherence to internal controls and procedures
• Strong attention to detail and accuracy skills
• Ability to gather and deliver customer requirements, report operational status, engaging team resources, and escalate concerns
• Strong communication skills and ability to articulate complex material to a diverse audience
• Ability to provide strong customer service while processing complex transactions and performing extensive research to resolve complex customer issues
• Strong proficiency in Microsoft Office applications including Outlook, Word, Excel, and PowerPoint
• Excellent time management and organizational skills, with the ability to multitask, prioritize, and meet deadlines in a fast-paced environment
• Ability to navigate and operate efficiently across multiple computer systems and applications

Job Expectations:

• Hybrid: 3 days in office, 2 days remote. Work hours: Monday through Friday 8AM to 5PM

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$63,600.00 - $113,000.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

30 Jun 2025

*Job posting may come down early due to volume