Customer Service Representative

Join our Medical Marijuana Clinic as a Customer Service Representative and play a vital role in supporting the health, wellness, and fitness journey of our patients. This position offers a unique opportunity to engage with clients seeking compassionate guidance and reliable information about medical cannabis products and services.

As the first point of contact, you will help create a welcoming and professional environment, ensuring every patient feels valued and informed throughout their experience with us.

Key Objectives

• Deliver exceptional customer service by addressing patient inquiries promptly and accurately.

• Provide clear, empathetic communication tailored to individual needs.

• Support clinic operations by managing appointment scheduling and patient records.

• Maintain up-to-date knowledge of medical marijuana regulations and product offerings.

Responsibilities

• Respond to phone calls, emails, and in-person inquiries with professionalism and care.

• Assist patients in understanding clinic services, product options, and eligibility requirements.

• Schedule and confirm patient appointments efficiently to optimize clinic workflow.

• Maintain accurate and confidential patient records in compliance with privacy laws.

• Collaborate with healthcare professionals and team members to ensure seamless patient experiences.

• Handle customer concerns and resolve issues promptly to maintain high satisfaction levels.

• Stay informed about industry trends, clinic policies, and relevant legislation.

Qualifications & Skills

• High school diploma or equivalent; additional education in healthcare or customer service is a plus.

• Minimum of 1-2 years experience in customer service, preferably within healthcare, wellness, or related industries.

• Strong interpersonal and communication skills with an empathetic approach.

• Ability to manage sensitive information with discretion and confidentiality.

• Proficiency with scheduling software and basic computer applications.

• Detail-oriented with excellent organizational skills.

• Comfortable working in a fast-paced environment and handling multiple tasks simultaneously.

• Knowledge of medical marijuana regulations and terminology is an advantage but not required.

Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health and wellness benefits package.

• Opportunities for professional growth and ongoing training.

• Supportive, inclusive workplace culture focused on patient care and team collaboration.

• Employee discounts on medical marijuana products and wellness services.

Salary: 59,038 - 63,426 USD a year