Front Desk Agent & Shuttle Driver

POSITION PURPOSE 

Perform duties in a courteous, professional, and efficient manner, primarily focused on guest needs. Responsibilities include, but are not limited to, greeting guests, assisting with check-in and check-out procedures, handling phone inquiries, providing general information, and arranging reliable transportation for guests to local businesses, guest rooms, and hotel venues. The shuttle driver transports company employees to and from their residences, designated locations, or within the company premises. They are responsible for the safe and efficient operation of the shuttle, following designated routes and schedules, and delivering exceptional customer service to passengers. As the driver often interacts more extensively with guests, their positive engagement plays a crucial role in ensuring an excellent guest experience.

ESSENTIAL RESPONSIBILITIES

• Greet and welcome all guests upon arrival and according to company standards.
• Execute the registration and checkout process at the front desk.
• Accept payment for guests accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate reports of receipts daily. Cash checks and exchange currency for guests.
• Accurately handle cash transactions and balance a cash drawer to the given amount.
• Acknowledge rewards members and returning guests.
• Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
• Review of the current day’s arrival reports. Check all special request reservations to ensure that the room is blocked by per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment.
• Attend all scheduled training, departmental and hotel meetings.
• Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles.
• Practice safe work habits and ensure safe work practices to avoid injury to self and others.
• Ensure all privacy and security protocols are followed as well as departmental and company procedures.
• Answer all calls promptly and correctly transfer all calls to appropriate departments.
• Confer and cooperate with other departments to ensure coordination of guest needs. Logging of all guest requests and room defects in the appropriate system. Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction.
• Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions.
• Maintain an extensive knowledge of the hotel, its services, and facilities. Along with a general knowledge of the city where the hotel is located and its attractions.
• Maintain lobby cleanliness and organization.
• Assist in booking reservations.
• Assist with handling mail, packages, facsimiles, and guest items.
• Have knowledge of the local area.