Sales Support Supervisor

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

As the Sales Support Supervisor, you will monitor and assist with day-to-day sales operations and supervise the assigned sales support team, including hiring, training, coaching, mentoring, and developing team members.

What you'll be doing:

• Provide daily sales support via phone and email in a timely manner.

• Monitor and/or assist sales support staff with duties where required, spending at least 50% of your day working in day-to-day sales operations.

• Answer all complex inquiries relevant to sales support and work on resolution. Identifies the internal resources required to meet the requests.

• Provide supervision and technical assistance to sales support team to attain departmental and organizational goals.

• Hire and train sales support staff to deliver a best-in-class experience to our rep partners, ensuring we uphold our value of being Easiest to Do Business With.

• Perform annual reviews, appraisals, and performance management reviews for the sales support team.

• Coach, mentor and develop team members. Lead by example and portray high levels of integrity and professionalism.

• Identify opportunities for process improvement for the sales support team and execute on those initiatives individually or through a team.

• May be required to own strategic sales operations initiatives or programs.

• Provide data to sales team or business units on sales history, market trends, and discount activity.

• Gather feedback from reps and end-users on customer service, pricing, lead times, and market competition.

• Attend sales training seminars and factory visits. Occasional travel to rep offices – ability to be professional and effective in public speaking.

What you should have:

• 4-6 years of relevant work experience required.

• 1-2 years of relevant leadership experience required.

• Advanced computer skills (i.e., CAPS, SAP, CRM, PBI, etc.) required.

• Advanced analytical ability required, along with effective critical thinking and problem-solving skills.

• 4 Year / Bachelor Degree or equivalent years of job experience required.

• Previous supervisory experience strongly preferred.

• Public speaking skills, including the ability to present to a large audience.

• Must be able to travel to rep offices as needed.

• Demonstrate strong leadership skills and excellent customer service skills.

• Thrive in a fast-paced environment with high level of attention to detail.

• Lead by example, displaying high levels of integrity and professionalism.

• Make quick and accurate decisions on complex issues; ability to summarize and effectively communicate to any audience.

• Resilient, solution-focused, and able to prioritize tasks.

COMPENSATION & BENEFITS

Greenheck Group takes pride in providing competitive pay along with a comprehensive benefits package as part of our total rewards program.  The starting base pay range for this position is $92,389-$114,128 and may vary based on factors such as job-related knowledge, skills, experience, and performance.  With best-in-class benefits, you can be the best you, and together, we can be the best in the industry.  Visit our Perks & Benefits page for more information on these offerings:

• Health & Family Support

• Financial Security

• Learning & Development

• Rewards & Recogn