Customer Service Rep

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction.   <strong>JOB FUNCTIONS:</strong> <ul> <li>Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system</li> <li>Assesses customer need for additional products/services</li> <li>Assesses customer compliance with physician orders</li> <li>Answers questions and provides customer education regarding products/services</li> <li>Documents calls in computerized record keeping system</li> <li>Enters customer orders in computerized system</li> <li>Verifies and updates demographic information such as address and telephone number in computerized records</li> </ul> <strong><span>Qualifications</span></strong> <ul> <li>Read and analyze documents such as patient orders</li> <li>Comprehend pharmacy prescription terminology</li> <li>Effectively communicate with coworkers and patients alike</li> <li>help with the training of employees</li> <li>calculate figures and amounts in reference to frequency and doses dispensed</li> <li>apply common sense understanding to carry out oral and written instructions</li> </ul> <strong>Education &amp; Experience: </strong> <ul> <li>High School Diploma, General Education Diploma (GED),  or one to three months related experience and/or training</li> <li>Computer entry Required</li> <li>Must meet any licensing requirements necessary for specific location</li> </ul> <strong>Physical Demands: </strong> This employee must occasionally lift and/or move up to 25 pounds. <p> </p>